Senior Physical Security Operations Manager

Robinhood•Menlo Park, NY

3d•Onsite

About The Position

Robinhood's Physical Security team operates under the core value of 'Safety Always,' dedicated to safeguarding employees, workspaces, and customers. This role is critical for driving global security programming across multiple countries and complex third-party vendor workforces. The Senior Physical Security Operations Manager will take a hands-on approach to shape and implement security policies, manage uniformed security officers and emergency response teams, oversee event security strategy, manage budgets, conduct facility risk assessments, and lead training initiatives. This position plays a key part in preventing, responding to, and recovering from security incidents, protecting both people and spaces. The role reports directly to the Director of Physical Security and is based in the Menlo Park, CA office, requiring at least 5 days per week of in-person attendance.

Requirements

Demonstrated experience and success in a corporate security operations leadership role.
Demonstrated experience and success leading and developing security operations teams globally.
7+ years of vendor management experience.
Experience planning, leading and delivering advanced global protective strategies.
Experience with corporate security systems and operations.
Proven results leading security program automation and implementation.
Ability to travel between offices regionally and globally.
Ability to manage multiple projects simultaneously, working autonomously, and navigate ambiguity with ease.
Experience building and scaling operations in a high-growth, rapidly adapting environment.
Experience managing, coaching, and retaining talent.
Demonstrated ability to handle confidential information with discretion and emotional intelligence.
Experience in change management, administration, and vendor management.

Responsibilities

Manage daily operations for an expanding international and domestic contracted physical security officer and emergency response force.
Draft, review, and put into effect policies for the safety and protection of our global operations.
Develop, implement, and be responsible for formal training programs for security officer roles including, standard operating procedures, incident response protocols, communication plans, etc.
Work closely with team members across different areas to set up security protocols for domestic and international office expansions.
Display unwavering dedication to upholding the highest ethical standards, demonstrating a track record in managing highly confidential and sensitive information.
Develop and implement an event security program for large international marketing events/product launches and also manage internal employee events.
Develop event security plan frameworks alongside key partners.
Be responsible for facility risk assessments and propose key risk-management actions.
Coordinate efforts with cross-functional partners on projects including the response to security concerns.
Participate as a key member of the Crisis Management Program supporting incident response plans, emergency action plans, and more.
Deliver core security solutions, alternatives and recommendations in support of Executives.

Benefits

Performance driven compensation with multipliers for outsized impact
bonus programs
equity ownership
401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Access to the Robinhood Employee Fund
Access to the best AI tools on the market and continuous AI skill-building
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance
fertility benefits
mental health benefits
company holidays
paid time off
sick time
parental leave
Exceptional office experience with catered meals, events, and comfortable workspaces