Manager, Vault Operations (Wed - Sat)

Fanatics Collectibles•Tigard, OR

1d•Onsite

About The Position

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Requirements

5–7 years of experience in operations, warehouse management, or logistics — preferably in e-commerce, collectibles, or high-value goods handling.
1–3 years of people management experience required.
Experience with WMS, ERP, or fulfillment systems; proficiency in Microsoft Excel and data analytics tools.
Strong leadership and team-building capabilities.
Excellent analytical, organizational, and problem-solving skills.
Ability to prioritize and manage multiple workflows in a fast-paced environment.
Experience with process design and operational optimization tools (e.g., Lean, Kaizen, Six Sigma).
Strong communication and stakeholder management skills.
Comfort operating in both digital and physical inventory management settings.

Nice To Haves

Bachelor’s degree in Operations, Supply Chain, Business Management, or related field preferred.

Responsibilities

Manage daily operations across vaulting, inventory control, and fulfillment functions supporting the Fanatics Collect platform.
Oversee inbound and outbound workflows for physical collectibles, ensuring accuracy, speed, and compliance with established standards.
Maintain alignment with third-party partners (e.g., authentication, grading, and logistics providers).
Monitor key performance indicators (KPIs) — including turnaround time, accuracy rate, and service quality.
Identify and address bottlenecks or quality issues through root cause analysis and process improvement initiatives.
Lead and develop a team of operations specialists and coordinators; set performance expectations, provide coaching, and conduct regular check-ins.
Foster a culture of safety, accuracy, and operational excellence.
Identify and implement operational improvements in collaboration with Product, Data, and Technology teams.
Develop and document standard operating procedures (SOPs) and ensure training adherence.
Partner with Product Management to communicate operational requirements and feedback for new feature development.
Coordinate with Customer Experience to resolve escalations and ensure seamless customer interactions.
Ensure all operations comply with internal policies, security standards, and safety guidelines.
Oversee audits and physical inventory reconciliations within the vault environment.