Manager, Vault Operations (Wed - Sat)
About The Position
The Manager, Operations oversees daily operational processes supporting the Fanatics Collect platform — including collectible intake, authentication coordination, vault operations, and outbound fulfillment. This role ensures efficiency, accuracy, and scalability of workflows that enable a seamless collector experience from vaulting to live commerce. This role manages a team of operations specialists and leads day-to-day activities to meet service-level agreements (SLAs), quality standards, and process improvement goals. The Manager collaborates closely with cross-functional partners across Product, Logistics, and Customer Experience to support growth, scale, and continuous improvement within Fanatics Collect’s operational ecosystem.
Requirements
- 1–3 years of people management experience required.
- Experience with WMS, ERP, or fulfillment systems; proficiency in Microsoft Excel and data analytics tools.
- Strong leadership and team-building capabilities.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to prioritize and manage multiple workflows in a fast-paced environment.
- Experience with process design and operational optimization tools (e.g., Lean, Kaizen, Six Sigma).
- Strong communication and stakeholder management skills.
- Comfort operating in both digital and physical inventory management settings.
Nice To Haves
- Bachelor’s degree in Operations, Supply Chain, Business Management, or related field preferred.
- 5–7 years of experience in operations, warehouse management, or logistics — preferably in e-commerce, collectibles, or high-value goods handling.
Responsibilities
- Manage daily operations across vaulting, inventory control, and fulfillment functions supporting the Fanatics Collect platform.
- Oversee inbound and outbound workflows for physical collectibles, ensuring accuracy, speed, and compliance with established standards.
- Maintain alignment with third-party partners (e.g., authentication, grading, and logistics providers).
- Monitor key performance indicators (KPIs) — including turnaround time, accuracy rate, and service quality.
- Identify and address bottlenecks or quality issues through root cause analysis and process improvement initiatives.
- Lead and develop a team of operations specialists and coordinators; set performance expectations, provide coaching, and conduct regular check-ins.
- Foster a culture of safety, accuracy, and operational excellence.
- Identify and implement operational improvements in collaboration with Product, Data, and Technology teams.
- Develop and document standard operating procedures (SOPs) and ensure training adherence.
- Partner with Product Management to communicate operational requirements and feedback for new feature development.
- Coordinate with Customer Experience to resolve escalations and ensure seamless customer interactions.
- Ensure all operations comply with internal policies, security standards, and safety guidelines.
- Oversee audits and physical inventory reconciliations within the vault environment.
Benefits
- Fanatics never seeks payment from job applicants.
- Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
