Operations Manager

Ulta Beauty, Inc. • San Jose, CA

1h • Onsite

About The Position

The Operations Manager (OM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and support store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail-store operations, including merchandising realignments, planograms, and inventory life-cycle processes. The role drives store performance through sales and inventory results, operational compliance, talent acquisition and development, and consistent execution of procedures and standards.

The OM promotes operational excellence, profitability, and a strong guest experience. The position oversees store workload and operational priorities, supports scheduling and payroll goals, reviews financial and operational reporting, and works with the leadership team to develop associates and improve business results. The OM also performs makeup applications, skincare analysis, and product demonstrations for guests.

This role works a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and requires availability for Sunday and Monday shifts. Attendance at corporate business meetings and conferences is required. Work involves continuous mobility and coordination throughout the store, frequent bending and other movements, continuous lifting or moving of up to 25 pounds, and frequent use of computers, telephonic devices, and office supplies. Ulta Beauty states that it will engage in an interactive process to determine reasonable accommodations when a disability prevents an associate from performing an essential job function.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Demonstrated ability to monitor inventory, achieve operational excellence, promote a service culture, and execute merchandising directives.
• Experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Promote accountability for store goals involving retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely completion of store workload; communicate needs to the General Manager.
• Review and respond to financial and operational reports, including store visit and audit results.
• Use company programs, tools, and resources to improve store performance and meet company goals.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits to support guest service and sales.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain diverse talent and address staffing needs and open positions.
• Build an engaged team through collaboration, open communication, and effective prioritization.
• Create an inclusive environment that supports associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing brand and category training and ensure direct reports do the same.
• Establish vendor partnerships that support shipment and planogram expectations.
• Model operational excellence by working alongside the leadership team, setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Oversee execution of operational priorities, including advertising sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the company task management tool to prioritize and complete workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory control processes, including known-theft reporting, damage handling, hazardous waste, inventory adjustments, and product returns.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Eligible full-time associates receive paid time off and health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed