Operations Manager (Operations Manager II)

DHL (Supply Chain)•South Annville Township, PA

20h•$72,000 - $95,000

About The Position

The Operations Manager II at DHL Supply Chain oversees warehouse operations, implementing processes to optimize efficiency and supporting the organization’s success in contract logistics. The role leads and develops teams, promotes a safe and productive workplace, and contributes to DHL Supply Chain’s reputation as a global leader in contract logistics. The organization describes a business-casual environment focused on teamwork, associate development, training, and continuous improvement.

Requirements

At least 1 year of logistics industry experience.
At least 2 years of experience in a supervisory or management role.

Nice To Haves

Bachelor's degree or equivalent experience.
Experience with P&L management, objective setting, and project management.

Responsibilities

Lead, motivate, coach, and develop a diverse team of Supervisors and indirect reports, fostering inclusion and belonging.
Develop and implement efficient workflows, labor plans, standardized processes, and best practices to increase productivity, reduce costs, and improve operational efficiency.
Uphold health and safety regulations and promote heightened safety awareness.
Compile reports on KPIs, including productivity and accuracy metrics, and provide insights to support decisions and continuous improvement.
Promote open communication and collaboration between leadership and associates.
Partner with Human Resources and site leadership on the hiring process for Supervisors, providing input and recommendations on candidate selection.
Collaborate with cross-functional teams to fulfill customer orders consistently and promptly.
Partner with customers and proactively address concerns or issues to achieve exceptional customer satisfaction.