Security Operations Manager I

Quality Technology Services•New Albany, IN

About The Position

The Security Operations Manager I oversees physical security services for QTS data center operations, including contract guard operations, alarm investigations, incident reporting, and coordination with regional security specialists on projects, expansions, and other security-related efforts. The role provides a visible security presence and helps ensure visitors, clients, and employees have a safe and positive experience while receiving excellent customer service. The position manages daily security operations and vendor performance, supports security systems and construction-related security needs, ensures compliance with corporate security standards, and coordinates emergency response. It also develops relationships with law enforcement and emergency services, prepares reports and presentations for audits and stakeholders, and performs security officer duties as needed.

Requirements

At least 5 years of experience in security patrolling and reporting.
At least 3 years of experience managing security vendors, contractors, and customers.
At least 3 years of experience working in operations, physical security, or an equivalent environment.
At least 2 years of project management experience.
Bachelor's degree, or at least 5 years of experience working in operations, physical security, or an equivalent environment; alternatively, an associate degree or at least 3 years of such experience.
Ability to travel up to 10%, including travel to other sites to provide training and support.
Proficiency with computers, including the Microsoft Office suite.
Proficiency in access control systems and related software.
Effective verbal and written communication skills for public interaction and report writing.
Excellent customer service skills.
Ability to handle typical emergency and crisis situations efficiently and effectively.
Ability to walk, stand, or sit for at least eight hours.
Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
Ability to regularly lift 10 to 50 pounds; heavier lifting is performed with other individuals or lifting aids.
Ability to meet potential 24x7x365 on-call responsibilities.

Nice To Haves

At least 2 years of security-related management and leadership experience.
At least 2 years of experience with access control and video surveillance software applications, such as ProWatch and Genetec.
At least 2 years of experience identifying security gaps in physical barriers, officer procedures, policies, surveillance equipment, and alarm points.
At least 2 years of experience driving campaigns to reduce nuisance alarms.
At least 2 years of experience influencing others to achieve security excellence goals in a corporate environment.
At least 2 years of experience with strong verbal and written communications in a professional work setting.
At least 2 years of experience overseeing security subcontractors providing guards, electronic security systems, door construction and repair, fencing, and access controls.
At least 2 years of experience overseeing security construction projects.
At least 2 years of experience teaching others proper security processes and methods.
Military background or prior law enforcement experience.
Active security credentials, such as ASIS Management Security.

Responsibilities

Supervise contract frontline security staff and daily security operations.
Manage security operations for a data center.
Coordinate with security vendor management to improve team skills through training, practical exercises, and documented lessons learned.
Assist with mobilizing vendors involved in system repairs at current sites and security work for new construction.
Evaluate and improve contract guard operations using key performance indicators, collaborative improvement plans, training, and security briefings.
Ensure security protocols are followed, including camera monitoring, fire alarm monitoring, physical patrols, incident documentation, dispatching, and completion of daily logs and files.
Verify that data center security programs meet defined corporate security standards.
Remain available to respond to and manage emergency and non-emergency assistance requests.
Manage onboarding of new contract security staff for sites under construction.
Ensure security systems are fully functional, including Access Control, Visitor Management, Service Now, and CCTV.
Create, assign, and issue facility access badges to authorized personnel.
Investigate accidents, thefts, disturbances, and discrepancies, and provide timely notifications to appropriate parties.
Maintain knowledge of emergency response plans and evacuation procedures, including conducting fire evacuation drills.
Inspect security equipment and follow preventive maintenance programs to keep it in good working condition.
Develop and maintain working relationships with federal, state, and local law enforcement, fire services, and EMS.
Prepare reports and presentations on physical security operations and deliver briefings to customers, stakeholders, and senior leaders.
Provide reports for internal and external audits as needed.
Identify security-related opportunities and develop solutions that maintain security standards while advocating for customers.
Perform security officer duties as needed to support efficient operations and guest service standards.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, paid volunteer days, and floating holidays.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave and military leave assistance and benefits.
Scholarship for employee dependents.
Wellness program.
Bonus eligibility.
Stock Purchase Plan.
Holiday compensation when working on paid holidays.
Pet insurance and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.