Security Operations Manager

GardaWorld•Atlanta, GA

4d•Onsite

About The Position

The Security Operations Manager oversees the security services delivered to assigned facilities and ensures that services meet high standards. The role serves as the liaison among GardaWorld, clients, and assigned staff, building client relationships and supporting account success through communication, problem-solving, and operational oversight. The manager also supports staffing, training, scheduling, budgets, payroll, and reporting, and ensures compliance with applicable regulations, contracts, collective bargaining agreements, and company policies. The position involves in-person visits to client sites throughout the Atlanta market.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process.
Valid driver's license and driving record that meets company vehicle and insurance eligibility standards.
Minimum 5 years of security management experience.
Experience overseeing multiple sites.
Experience with scheduling, billing, and payroll.

Responsibilities

Supervise day-to-day security services at facilities and ensure service is delivered to the highest standards.
Develop and maintain effective relationships with clients and employees, serving as liaison among GardaWorld, clients, and assigned staff.
Meet regularly with clients to address problems, offer solutions, provide status updates, communicate needs, and ensure contract compliance and customer satisfaction.
Participate in recruitment, selection, orientation, training, and ongoing development of staff assigned to accounts.
Routinely visit and inspect supervisors and security officers at assigned accounts; review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policy, provide assistance, and initiate corrective action when required.
Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas and zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed for effective business-unit operations.
Assist in developing and implementing staffing schedules, budgets, payroll, and other reports.
Ensure compliance with federal, state, and local regulations, contracts, and collective bargaining agreements in assigned accounts.
Recommend approaches, policies, and procedures to continually improve departmental efficiency and services.
Ensure progressive discipline is followed for corrective actions.
Perform other duties as assigned.