Security Operations Manager
About The Position
The Security Operations Manager is assigned to one of Pinkerton’s largest global clients and provides direct supervision, mentorship, and performance management to a team of Area Access Management System Managers. The role standardizes processes and ensures consistent application of the Zero-Trust model and Principle of Least Privilege across all areas. As the senior escalation point for complex access control issues, the Manager partners with senior client stakeholders on enterprise-wide access control strategy and oversees audits, reporting, and remediation across the portfolio. The role also manages staffing, budget planning, and resource forecasting to support consistent, high-quality program delivery. The position can be based remotely anywhere in the United States. Pinkerton provides enterprise risk management services and programs tailored to its clients. The company describes integrity, vigilance, and excellence as its core values and welcomes candidates with diverse backgrounds, experiences, and perspectives. The position requires travel across multiple areas or sites, up to 10% to 15% as needed, and may require non-standard hours, including early or late hours and weekends.
Requirements
- Bachelor’s degree in security management, criminal justice, or a related field.
- At least eight years of access control and/or physical security experience, including at least three years in a supervisory or management capacity overseeing multi-site security operations.
- Working knowledge of Lenel OnGuard.
- Root cause analysis skills and ability to identify systemic issues across multiple areas.
- Ability to troubleshoot effectively in ambiguous environments and guide others through complex problem-solving.
- Ability to analyze qualitative and quantitative metrics at an aggregate, program-wide level.
- Attention to detail and accuracy.
- Ability to manage competing priorities across a large team.
- Effective written and verbal communication skills.
- Ability to work independently with little supervision.
- Ability to meet tight deadlines and prioritize workloads across multiple areas and teams.
- Client-oriented and results-driven approach.
- Ability to interact effectively at all levels and across diverse cultures.
- Computer skills, including Microsoft Office.
- Ability to perform essential functions with or without reasonable accommodation.
- Regular computer use; occasional reaching, lifting small objects, and operating office equipment; frequent sitting, standing, and/or walking.
- Ability to work non-standard hours, including earlier or later than 9:00 a.m.–5:00 p.m. and weekends, as needed.
- Ability to travel across multiple areas or sites up to 10% to 15%, as required.
Responsibilities
- Represent Pinkerton’s core values of integrity, vigilance, and excellence.
- Provide direct supervision, mentorship, and performance management to eight Area Access Management System Managers across multiple sites or areas.
- Conduct performance reviews, including goal-setting, coaching, and professional development planning.
- Manage staffing, scheduling, and resource allocation to ensure adequate coverage and operational continuity.
- Facilitate team meetings, knowledge-sharing sessions, and training initiatives to build consistency and capability across Area Managers.
- Serve as the senior escalation point for complex access control issues, misconfigurations, disputes, or risk findings that Area Managers cannot independently resolve.
- Drive root cause analysis and corrective action planning for recurring or high-impact issues across multiple areas.
- Standardize processes, workflows, and quality benchmarks across all areas to ensure consistent application of the Zero-Trust model and Principle of Least Privilege.
- Oversee and validate area-level audits of system connections between devices and access permissions, ensuring timely remediation of misconfigurations across the portfolio.
- Ensure compliance with relevant policies, procedures, and regulatory requirements across the access management program.
- Partner with senior client stakeholders to shape enterprise-wide access control strategy, security design standards, and facilities implementation decisions.
- Aggregate, analyze, and report cross-area datasets, metrics, and trends to identify systemic risks, resourcing gaps, and process improvement opportunities.
- Support budget planning, resource forecasting, and program reporting for senior client and Pinkerton leadership.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
