Operations Manager Security

Allied Universal • Amarillo, TX

22h

About The Position

Allied Universal is hiring an Operations Manager to manage onsite Account Managers and ensure client satisfaction and strong Security Professional performance across one or more security locations and client sites. The role oversees service delivery for a high-profile client, drives operational metrics, and promotes employee engagement and an exceptional employee experience in alignment with the company’s iCARE Leadership approach.

The Operations Manager leads and develops Account Managers, builds client relationships, identifies operational improvements, manages security risks and safety initiatives, and coordinates projects involving security systems and integrators. The role also supports consistent service delivery, compliance with standards and policies, and accurate invoice processing.

Requirements

• High school diploma or equivalent.
• At least 7 years of management experience in a high-volume workforce environment or service industry.
• At least 5 years of experience in the private security industry.
• At least 2 years of experience in security management.
• At least 2 years of experience driving operational goals and metrics.
• Leadership skills that foster teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem solving to support client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.
• Ability to understand complex electronic access control, video surveillance, and security design concepts and procedures.
• Excellent oral and written communication skills.
• Highly proficient project management skills, including planning, organizing, and innovative problem solving.
• Proficient computer skills.
• Demonstrated leadership consistent with managing across a matrixed organization.

Nice To Haves

• Law enforcement, military, and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead, coach, support, and recognize Account Managers; foster accountability, collaboration, inclusion, open communication, professional development, and succession planning.
• Build and maintain relationships with representatives of a high-profile client, understand its security needs, and ensure satisfaction.
• Develop and implement corrective action plans to address opportunities for operational improvement.
• Strategically oversee Account Managers to deliver high-quality service while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform to maximize efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans.
• Develop action plans to prevent work-related injuries and establish a culture of safety.
• Ensure consistent security officer service delivery across multiple locations.
• Stay informed about operational, procedural, and systems topics affecting the guard program.
• Participate in and ensure accurate processing of invoices for customer management review and payment approval.
• Manage security system installation, upgrade, and service projects.
• Coordinate with security integrators providing services to the customer.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED