Manager, Security Operations

Arctic Wolf Networks • Eden Prairie, MN

3d

About The Position

The Manager, Security Operations, manages the people, processes, and services delivered to customers. This role develops and operationalizes processes to meet customer expectations; defines, measures, analyzes, and maintains internal and external service metrics; and uses those metrics to improve organizational capabilities. The manager oversees people-management responsibilities, provides escalation support for customer-management challenges, security incidents, and ticket triage, and leads and trains others in incident management and operational responses. The role collaborates with other business units and recruitment to support comprehensive customer security responses and appropriate team capacity. The manager is a member of the Security Services leadership team and works directly with the Triage Security Analyst and Engineer group.

Requirements

• A degree in Cybersecurity or equivalent.
• At least 4 years of experience working in and managing a SOC or customer support function.
• Practical cybersecurity experience in a triage function within Arctic Wolf’s Security Operations Center.
• Demonstrated ability to define effective security processes and identify process improvements and implement necessary changes.
• Practical knowledge of industry-adopted frameworks and methodologies, such as MITRE ATT&CK, CIS, NIST, ISO, and PCI-DSS.
• Ability to lead and manage a technical team.
• Strong communication and presentation skills.
• Ability to lead and mentor.
• Passion for cybersecurity and continued learning about attack vectors, threats, and security frameworks.

Responsibilities

• Develop, enhance, and operationalize processes to better meet customer expectations.
• Develop, measure, analyze, and maintain internal and external Service Operation metrics, and provide timely reports to leadership.
• Use service metrics to make informed decisions that improve organizational capability and functionality.
• Carry out people-management responsibilities for the organization.
• Provide escalation support for customer-management challenges, security incidents, and ticket triage.
• Lead, coordinate, and train others in effective security-incident management and customer operational responses.
• Collaborate across business units to deliver comprehensive security responses to customers.
• Work with the recruitment team to maintain a strong talent pipeline and ensure teams operate at appropriate capacities.

Benefits

• Equity for all employees.
• Flexible time off and paid volunteer days.
• 401(k) contribution and matching.
• Training and career development programs.
• Comprehensive private benefits plan, including medical, mental health, dental, disability, life and AD&D, and value-added services.
• Employee Assistance Program with mental health services.
• Fertility support and paid parental leave.
• Variable incentive compensation.
• New-hire equity grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager