Operations Manager - Security

GardaWorld•Burleson, TX

4d•Onsite

About The Position

GardaWorld is hiring an Operations Manager to oversee security services for assigned facilities and accounts in the Burleson, Texas market. The role serves as a key liaison among GardaWorld, clients, and assigned staff, with responsibility for service quality, client relationships, account success, and compliance. The manager provides operational oversight, addresses client needs, supports and develops staff, and uses financial and administrative information to help manage account operations. The position involves in-person visits to client sites throughout the market. The role requires a minimum of three years of security management experience, including experience with scheduling, billing, and payroll. Candidates must be authorized to work in the United States, pass an extensive screening process, and hold a valid driver's license while meeting company vehicle and insurance eligibility standards. GardaWorld offers a salary of $75,000 per year, comprehensive benefits, and career growth opportunities.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process.
Valid driver's license and driving record that meets company vehicle and insurance eligibility standards.
Minimum of 3 years of security management experience.
Experience with scheduling, billing, and payroll.

Responsibilities

Supervise day-to-day security services at facilities and ensure they meet the highest standards.
Develop and maintain effective relationships with clients and employees, serving as liaison among GardaWorld, clients, and assigned staff.
Meet regularly with clients to address problems, offer solutions, provide updates, communicate needs, and ensure contract compliance and customer satisfaction.
Participate in recruitment, selection, orientation, training, and ongoing development of staff assigned to accounts.
Visit and inspect supervisors and security officers at accounts; review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policies, provide assistance, and initiate corrective action as needed.
Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed for effective operations.
Assist with developing and implementing staffing schedules, budgets, payroll, and other reports.
Ensure compliance with federal, state, and local regulations, contracts, and collective bargaining agreements in assigned accounts.
Recommend new approaches, policies, and procedures to improve departmental and service efficiency.
Ensure progressive discipline is followed for corrective actions.
Perform other duties as assigned.