Security Operations Manager

DSI Security Services•Tampa, FL

About The Position

DSI Security Services is seeking an experienced, motivated Security Operations Manager to support operations in Tampa, Florida. This leadership role oversees day-to-day security operations across multiple client locations, with responsibility for customer service, employee engagement, and operational efficiency. The manager serves as the main liaison between DSI and assigned client accounts and leads security personnel while building strong client relationships. The role includes managing staffing, scheduling, payroll oversight, compliance, and post coverage; supporting recruitment and retention; conducting site inspections and performance evaluations; and responding to operational issues, incidents, emergencies, and client concerns. The manager maintains operational records, ensures personnel training and compliance, and promotes safety, accountability, professionalism, and excellent customer service.

Requirements

High school diploma or equivalent required.
Minimum of two years of supervisory or management experience required.
Previous contract security, military, law enforcement, or related leadership experience required.
Strong leadership, organizational, and problem-solving skills.
Effective written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Proficiency with basic to intermediate computer systems and reporting tools.
Reliable transportation and communication required.
Must successfully pass required background and drug screenings.
Customer-service-driven, with a professional appearance and demeanor.

Nice To Haves

College coursework or degree preferred.
Valid driver’s license with a clean driving record preferred.

Responsibilities

Serve as the primary liaison between DSI and assigned client accounts, ensuring high-quality security services and client satisfaction.
Oversee daily security operations across assigned locations, including staffing, scheduling, payroll oversight, compliance, and post coverage.
Lead, coach, and support Security Officers, Shift Supervisors, and Site Supervisors, supporting operational success and professional development.
Assist with recruiting, interviewing, onboarding, and retention initiatives to maintain appropriate staffing levels.
Conduct site visits, inspections, and performance evaluations to ensure compliance with client expectations and company standards.
Respond to operational issues, incidents, emergencies, and client concerns in a timely and professional manner.
Maintain accurate documentation, reports, and communications related to scheduling, personnel actions, incidents, and operational activities.
Promote a culture of safety, accountability, professionalism, and customer service excellence.
Ensure assigned personnel are properly trained and comply with company policies and post instructions.
Build strong working relationships with clients, employees, and branch leadership.