Security Operations Manager

Children's National Hospital

6d•$85,405 - $142,334

About The Position

The Security Operations Manager is a senior command-level employee responsible for the efficient and orderly operation of the patrol division of the Children's National Special Police force. This role provides direction and oversight for all patrol division operational functions and ensures compliance with department regulations, general orders, policies, and procedures. The manager oversees personnel, shift consistency, staffing, budgets, incident reporting and follow-up, and security equipment maintenance.

Requirements

Bachelor's degree in a related field.
10 years of increasingly responsible law enforcement or security management experience.
Knowledge of the operations, services, and activities of a comprehensive law enforcement or security program.
Knowledge of crime prevention and suppression strategies.
Interpersonal skills, professional judgment, problem-solving skills, and ability to handle and direct personnel in stressful situations.
Ability to work various shifts as needed to oversee work performance and review subordinate activity.
Excellent oral and written communication skills.
Advanced computer skills and familiarity with business software.
Experience with general office equipment and high-tech security equipment.
Valid driver's license.
Ability to immediately obtain a Security Officer's license from the District of Columbia.
Ability to obtain a Special Police Commission from the Metropolitan Police Department within three months of employment.
Knowledge of Special Police Officer rules and regulations and the District of Columbia Criminal Code.
Ability to obtain and maintain certification in the Non-violent Crisis Intervention Program.
CHPA certification.

Responsibilities

Monitor and evaluate the efficiency and effectiveness of security service delivery methods and procedures.
Implement the department's strategic plan through day-to-day operational management.
Assist with selecting, training, and motivating personnel; address performance deficiencies and implement discipline in accordance with department and hospital policies.
Ensure consistent operations across all three security shifts and ensure supervisors and officers meet minimum standards.
Participate in developing and implementing patrol division goals, objectives, policies, and priorities; recommend and administer policies and procedures.
Oversee personnel scheduling to maintain optimal staffing levels.
Review work productivity, methods, and procedures; meet with staff to identify and resolve problems.
Review security reports for trends and recommend organizational, procedural, and guideline changes to improve operations.
Respond to and resolve difficult or sensitive customer inquiries and complaints.
Empower line supervisors to empower their subordinates.
Participate in development and administration of the department budget and implement directed budget adjustments.
Minimize overtime through careful and effective personnel scheduling.
Ensure timely and accurate incident reports are submitted in accordance with department policies.
Immediately notify the Director of Security of noteworthy security-related incidents.
Review reports for quality and accuracy and guide subordinates on report-writing deficiencies.
Ensure appropriate investigative follow-up for incidents within the patrol division's purview.
Ensure incident reports are correctly classified.
Ensure all shifts conduct consistent and thorough security equipment checks.
Ensure equipment malfunctions and other issues are reported to the appropriate repair technician.
Keep the Director of Security informed of relevant security equipment issues.