Security Operations Manager

Allied Universal • Miami, FL

6d

About The Position

Allied Universal is hiring an Operations Manager to lead the delivery of security services across assigned client sites. The role oversees frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance, while acting as a support and escalation point for employees and clients. The manager promotes service quality, workforce stability, and consistent operations by addressing performance concerns, maintaining contract staffing levels, and building strong client relationships. The listed pay rate is $58,000 annually.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or personal vehicle for business purposes.
• Any required state or local licensing, which may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business and use collaborative, results-oriented problem-solving to support client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust through participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage selection and placement of security professionals and first-line supervisors, including career development, performance improvement, and decisions concerning replacement, upgrade, or transfer of low-performing employees.
• Make initial job offers and job transfers using company procedures, and manage and publish the weekly Open Post List and division or branch job openings.
• Create and maintain post schedules in WinTeam to ensure coverage, meet contract staffing requirements, control overtime, and maintain a qualified pool of flex personnel for backfill.
• Maintain proactive contact with Security Professionals to support utilization, training, and placement readiness; review the weekly No Hours Report with branch Human Resources and address employees on active status with no hours according to company policy.
• Receive weekly timesheets, update schedules as needed, run weekly payroll, maintain accurate records, resolve payroll discrepancies, and communicate resolution status to affected employees.
• Follow timekeeping and meal and rest period policies; document required acknowledgements and conduct weekly audits of timekeeping records.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items; represent the company in unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct and document disciplinary and counseling sessions and ensure appropriate follow-up.
• Initiate and carry out termination procedures and meetings as needed, completing required documentation for voluntary and involuntary separations.
• Promote employee morale and retention through proactive communication and timely problem resolution, and apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, potentially using field training staff to support post-specific training.
• Build and develop teams, foster client relationships, and support profitable business operations through collaboration and results-oriented problem-solving.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED