Security Operations Manager I

QTS Data Centers•New Albany, OH

About The Position

The Security Operations Manager I oversees delivery of physical security services for QTS data center security operations. The role includes oversight of contract guard operations, alarm investigations, incident reporting, and coordination with regional security specialists on projects, expansions, and other security-related efforts. The manager provides a visible security presence to help ensure visitors, clients, and employees have a safe and pleasant experience, while delivering excellent customer service and supporting positive employee and management relations and public relations. The position manages day-to-day security operations, contract security staff, security systems, emergency response readiness, and relationships with vendors and public safety agencies. It also contributes to audits, presentations, customer advocacy, and continuous improvement of security operations. The role may require travel to other sites for training and support and may involve 24/7/365 on-call responsibilities.

Requirements

At least 5 years of experience in security patrolling and reporting.
At least 3 years of experience managing security vendors, contractors, and customers.
At least 3 years of experience working in operations, physical security, or an equivalent environment.
At least 2 years of project management experience.
A bachelor's degree, or at least 5 years of experience working in operations, physical security, or an equivalent environment; or an associate degree, or at least 3 years of such experience.
Ability to travel up to 10%, including travel to other sites to provide training and support as needed.
Proficiency with computer skills, including the Microsoft Office suite.
Proficiency in access control systems and related software.
Ability to communicate effectively verbally and in writing, including for public interaction and report writing, and strong customer service skills.
Ability to handle typical emergency and crisis situations efficiently and effectively.
Ability to walk, stand, or sit for at least eight hours.
Ability to meet physical demands that may include frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting 10 to 50 pounds regularly; heavier weights may be handled with other individuals or lifting aids.
May be required to fulfill 24/7/365 on-call responsibilities.

Nice To Haves

At least 2 years of security-related management and leadership experience.
At least 2 years of experience with access control and video surveillance software applications, such as ProWatch and Genetec.
At least 2 years of experience identifying security gaps in physical barriers, officer procedures, policies, surveillance equipment, and alarm points.
At least 2 years of experience driving campaigns to reduce nuisance alarms.
At least 2 years of experience influencing others to achieve security excellence goals in a corporate environment.
At least 2 years of experience demonstrating strong verbal and written communication skills in a professional work setting.
At least 2 years of experience overseeing security subcontractors providing guards, electronic security systems, door construction and repair, fencing, and access controls.
At least 2 years of experience overseeing security construction projects.
At least 2 years of experience teaching others proper security processes and methods.
Military background or prior law enforcement experience.
Active security credentials, such as ASIS Management Security.

Responsibilities

Supervise contract frontline security staff and daily security operations to provide a safe experience for everyone entering the facility.
Manage security operations for a data center.
Coordinate with security vendor management to improve security team skills through targeted training, practical exercises, and documentation and application of lessons learned.
Interface with and assist in mobilizing vendors performing system repairs at existing sites and security work for new construction.
Improve contract guard operations using key performance indicators, collaborative improvement plans, training, and security briefings for contractor and subcontractor personnel.
Ensure Security Department protocols are followed, including camera monitoring, fire alarm monitoring, physical patrols, incident documentation, dispatching, and completion of daily logs and files.
Verify that data center security programs meet defined corporate security standards.
Be available 24/7/365 to respond to and manage emergency and non-emergency assistance requests professionally.
Manage onboarding of new contract security staff for sites under construction.
Ensure security systems are fully functional, including Access Control, Visitor Management, Service Now, and CCTV.
Create, assign, and issue facility access badges to authorized personnel.
Investigate accidents, thefts, disturbances, and discrepancies and provide timely notifications to required parties.
Maintain familiarity with emergency response plans and evacuation procedures, including conducting fire evacuation drills.
Keep security equipment in excellent working condition through regular inspections and QTS preventative maintenance programs.
Develop and maintain working relationships with Federal, State, and Local Law Enforcement, as well as Fire and EMS.
Generate reports and prepare and deliver presentations and briefings about physical security operations to customers, stakeholders, and senior leaders.
Provide reports as needed for internal and external audits.
Advocate for customers by identifying security-related opportunities and developing solutions that maintain security standards.
Perform security officer duties as needed to support efficient operations and guest service standards.

Benefits

Medical, dental, vision, life, and disability insurance.
401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting.
Flexible spending and HSA accounts.
Paid holidays, paid time off, paid volunteer days, and floating holidays.
Bonus eligibility.
Employee assistance program.
Tuition assistance and tuition reimbursement.
Parental leave.
Military leave assistance and military benefits package.
QTS scholarship for employee dependents.
Wellness program.
Stock Purchase Plan (SPP).
Holiday compensation when working on paid holidays.
Pet and legal insurance.
Q-Rest Sabbatical Program.
Q-Anniversary Service Award Program.
QTS Charitable Matching Gift Program.
QTS Crisis Fund.