Operations Manager

Center for Autism and Related Disorders•Phoenix, AZ

21h•Onsite

About The Position

The Operations Manager oversees the day-to-day operations of an assigned Center for Autism and Related Disorders (CARD) center. The role combines administrative operations, staff development, client and employee relations, scheduling, recruiting, budgeting, reporting, and facility management. The Operations Manager supports the center’s financial health and growth while helping ensure quality services and satisfaction for patients, families, and staff. The position works in partnership with clinical supervisors and other CARD leaders to coordinate center operations, support clinical services, maintain compliance with CARD policies and HIPAA requirements, and develop a positive and effective team culture. The role may also provide coverage or support to other centers as needed.

Requirements

High school diploma or equivalent.
Three to six years of management experience.
Ability to work independently.
Ability to lead in a complex and sometimes stressful environment while remaining calm and focused.
Decisive, operational, implementation-focused, and detail-oriented approach.
Strong leadership and people-development skills, with the ability to lead by example.
Proactive, results-oriented, creative problem-solving ability.
Sound judgment, discretion, confidentiality, and diplomatic communication.
Ability to prioritize and execute effectively.
Effective interpersonal and communication skills with staff and families.
Ability to work closely with patient families, set expectations, and enforce policy in support of patient success and quality of care.
Willingness to learn the clinical side of the CARD model.
Excellent written and verbal communication, including phone and email etiquette.
English proficiency in both verbal and written communication.
Excellent computer skills, including Outlook, Word, Excel, and PowerPoint.
Ability to work extended hours, weekends, and holidays in accordance with industry demands.
Ability to work with patients seated on the floor, in small chairs, or in home, school, community, and clinic environments.
Ability to move frequently through therapeutic settings and respond to patients’ movements and behaviors.
Ability to bend, kneel, crouch, hurry, reach, and use continuous visual tracking while monitoring patients and their surroundings.
Ability to occasionally evade or physically block aggressive behavior and bear a patient’s weight when the patient is leaning or pushing.
Ability to model gross and fine motor skills and work indoors and outdoors in a variety of weather conditions.
Ability to lift up to 30 pounds while assisting patients.

Nice To Haves

Bachelor’s degree in business, accounting, finance, administration, or management.
Experience in healthcare settings.

Responsibilities

Represent CARD professionally and ethically, uphold its standards and values, and communicate and implement its policies and mission at the center.
Create and maintain staff engagement and a positive center culture.
Recruit, hire, and onboard administrative and clinical staff as needed, and support recruitment processes for clinical staff.
Supervise administrative staff and clinicians’ daily operations to support employee and patient satisfaction.
Provide mentorship, career development, ongoing feedback through one-to-one meetings, and annual performance management.
Schedule clients and staff to meet contracted treatment hours and minimum billing requirements.
Partner with center Clinical Supervisors to support high-quality clinical services and patient, family, and staff satisfaction.
Manage billing, payroll, general reporting, and the center’s purchasing budget; track equipment and devices.
Monitor key performance indicators, patient retention, staff development and retention, and center growth to support financial health.
Lead outreach to meet monthly growth requirements and build relationships with community organizations, schools, medical offices, and parent organizations.
Maintain client and employee records and protect confidential information in accordance with CARD policy and HIPAA regulations.
Maintain facility cleanliness, hygiene, safety, and maintenance; coordinate approved vendors and ensure procedures and documentation are maintained.
Communicate with staff, patients, and families and coordinate facility operations such as maintenance, cleaning, and supply orders.
Learn and use CARD business systems, legal practices, HIPAA requirements, and mandated technology.
Meet regularly with the Division Director and Group Operations Manager, and attend required trainings and meetings.
Support other centers without an Operations Manager and provide PTO coverage as needed.
Perform other duties as assigned.