Pharmacy Operations Manager

Walgreens•Shenandoah, LA

12d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, including personnel selection, scheduling, development, training, coaching, and performance management. The role may make decisions regarding discipline and termination within authorized company policies and applicable laws and regulations. The manager supports patient care and pharmacy operations by assisting with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily pharmacy activities, supports inventory and administrative work, maintains the pharmacy environment and equipment, prepares required reports, and helps ensure legal, regulatory, security, and company-policy compliance. It also supports insurance claim resolution, audits, financial and service improvements, community outreach, and off-site immunization clinics and events. The manager leads technician hiring, onboarding, scheduling, training, and performance development; monitors completion of training and team member credentials; and communicates operational information to the pharmacy team. The role maintains PTCB certification and develops current pharmacy and healthcare knowledge. The position requires a flexible schedule, including evenings and weekends.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with previous Walgreens employment, an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer service best practices and pharmacy services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy’s daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-clinical administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
Follow Good Faith Dispensing policies, asset protection procedures, diversion monitoring practices, pharmacy error procedures, and the Continuous Quality Improvement Program; report relevant concerns and prescription errors as required.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws and company policies.
Identify gaps in team members’ operational knowledge and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active status and compliance.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and obtain required certifications, education credits, and company training; maintain and enhance pharmacy and healthcare knowledge.
Follow performance improvement plans and pursue professional development through self-monitoring, constructive feedback, and mentorship.
Communicate support-center and other key messages to the pharmacy team and participate in required store and pharmacy meetings.