Retail - Assistant Operations Manager

SSA Group•Pittsburgh, PA

10d

About The Position

The Assistant Retail Operations Manager oversees multiple gift shop and gift kiosk/cart locations and supports the Retail Operations Manager in leading retail operations. The role is responsible for staffing and developing team members, delivering guest service, maintaining merchandise presentation and inventory controls, and ensuring shops operate safely, cleanly, and in accordance with company policies and applicable laws. The position supports sales growth and financial performance through sales and inventory analysis, forecasting, scheduling, payroll and controllable-cost management, and communication with retail leadership and the buyer. It also promotes inclusive team practices, sustainability and conservation efforts, and community engagement. This is a full-time, non-exempt role eligible for overtime pay.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
Proven leadership skills and an understanding of team building, staff development, and partnership-building.
Strong problem-solving and decision-making skills and the ability to stay organized.
Financial management, merchandising, analytical, and planning skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and lift, move, and handle boxes weighing up to 35 pounds as needed.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must be at least 18 years old.

Nice To Haves

Two to three years of retail management experience preferred.
Visual merchandise experience is necessary.

Responsibilities

Lead and motivate staff to exceed customer and client expectations.
Recruit and hire team members, integrate new employees, supervise personnel, evaluate performance, develop and coach staff, issue documentation, and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Manage operations in accordance with applicable local, state, and federal laws and uphold company policies and procedures.
Maintain a clean, safe, and organized work environment.
Deliver SSA EXTRA Guest Service to create a memorable experience for guests and clients.
Support store leadership with inventory control programs.
Ensure company merchandise presentation standards are met to maximize sales.
Report daily, weekly, and monthly sales through the internal Ledger and complete daily department functions.
Ensure appropriate products are available and communicate inventory opportunities to the Retail Operations Manager and Buyer.
Ensure cash-handling procedures are followed and troubleshoot and maintain point-of-sale functionality.
Oversee cleanliness of shops and displays and conduct daily One-Minute Meetings with the team.
Forecast daily and weekly sales and maintain sales analyses related to controllable costs.
Support payroll and controllable-profit management within established budgets, including strategic scheduling and coverage.
Analyze sales and inventory to identify opportunities, generate sales, and achieve goals.
Work toward sales, promotion, per-capita, and controllable-budget targets.
Promote an inclusive and supportive approach within the unit and brand team, remove barriers, and empower team members’ growth and opportunity.
Support sustainability and conservation efforts and educate unit staff about their application in the business.
Support community efforts through hiring, engagement activities, and opportunities to give back.
Perform other tasks as necessary.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, and life insurance, plus other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-Demand Pay Program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partnership college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.