Retail Manager - Operations

Bass Pro Shops•Portage, IN

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a strong commitment to world-class customer service, meets or exceeds Company financial plans, and executes Company sales plans. The Retail Manager opens and closes the store and serves as Manager on Duty. The position maintains corporate planograms and oversees department staffing and associate development. Responsibilities include interviewing and selecting associates, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly work schedules, and coaching and motivating associates. The manager resolves customer and associate issues and performs supervisory duties in accordance with Company policies and applicable laws. The Retail Manager delivers a positive customer experience by assisting with buying decisions, identifying customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role involves regular computer work, walking, and standing, with occasional lifting and other physical activities and work conditions.

Requirements

Minimum of 3–5 years of retail management experience with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of the team concept of management.
Regular computer work, walking, and standing; occasional sitting and lifting up to 50 lbs.; occasional use of ladders, stairs, or step stools; occasional operation of machinery, power tools, motor vehicles, or heavy equipment; and occasional work in temperature extremes, outdoor elements, noisy environments, or hazardous conditions.

Responsibilities

Supervise one or more Sales Departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, associate development, and customer service.
Support world-class customer service and ensure a pleasant and productive shopping experience.
Meet or exceed Company financial plans and execute Company sales plans.
Open and close the store and serve as Manager on Duty.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; and coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with Company policies and applicable laws, including hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund