Retail Operations Manager

Troon • Ivins, UT

5d • Onsite

About The Position

Black Desert Resort in Ivins, Utah, is hiring a Retail Operations Manager to lead and develop the retail team in the resort’s golf shop. The role sets standards for product knowledge, guest service, and sales performance, and partners with the Vice President of Retail and General Manager on day-to-day operations, merchandising execution, and inventory controls. The position helps ensure merchandising priorities follow the established merchandise plan and facility standards while supporting the property’s revenue and margin goals.

The manager leads staffing, training, and performance management; oversees inventory, vendor orders, and invoicing; and drives sales, visual merchandising, and a high-quality guest experience. The role also monitors sales and business forecasts, plans staffing and expenses accordingly, and works with property leadership on retail strategy and operational improvements. Compensation is $80,000–$85,000 BOE.

Requirements

• Bachelor's degree in a related field and 1–2 years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to regularly stand, walk, reach with hands and arms, and talk or hear.
• Ability to occasionally sit, climb, balance, stoop, kneel, crawl, or crouch.
• Frequent use of hands.
• Ability to frequently lift up to 25 pounds and regularly lift up to 50 pounds.

Responsibilities

• Lead, develop, and supervise retail associates, setting standards for performance, product knowledge, and guest service.
• Interview, hire, train, and supervise associates in accordance with company and resort policies and guidelines.
• Plan, assign, and direct work; evaluate performance; reward and discipline associates; address performance issues; and resolve associate and guest complaints.
• Provide effective new-associate orientation and ongoing training on product knowledge, service standards, and sales techniques.
• Train staff on product features, fit, care, seasonal assortments, and guest service standards.
• Drive team performance toward sales, service, and revenue goals, and partner with property leadership on associate records and department administration.
• Maintain appropriate stock levels and seasonal presentations, and oversee receiving, pricing, order organization, and inventory monitoring in IMS - YellowDog.
• Ensure procedures are followed for special orders, group orders, and orders with Retail Partners for operational departments.
• Manage inventory across the golf shop and stock rooms, including cycle counts, monthly and annual physical inventory, variance reconciliation, shrink prevention, and reorder planning.
• Keep the retail shop, retail office, and stock rooms neat and organized; ensure replacement and return policies are followed, including tracking retail transfers and RAs.
• Follow up on past-due orders and communicate canceled orders in a timely manner.
• Manage vendor invoicing by matching invoices to purchase orders and receiving records in YellowDog, resolving discrepancies, coding invoices, and submitting invoices to accounting within established deadlines.
• Set and uphold guest service standards; sell and maintain golf shop merchandise; and drive sales and revenue through guest engagement.
• Support, organize, and execute displays and events to maximize revenue, profit, and guest experience.
• Coordinate markdowns, transfers, and special promotions with the General Manager and Vice President of Retail, and ensure available discounts are used.
• Respond to and resolve guest comments and concerns related to retail operations.
• Present merchandise in attractive displays that meet established visual merchandising standards.
• Compile and monitor daily sales forecasting reports; monitor business-volume forecasts and plan for staffing, productivity, costs, and expenses.
• Partner with the Vice President of Retail and General Manager on retail strategy, product assortment, inventory controls, and execution of merchandise standards.
• Ensure merchandise priorities and tactics follow the established merchandise plan and facility standards.
• Monitor seasonal sales trends and recommend adjustments to the Vice President of Retail.
• Identify and initiate changes to improve retail operations and performance.
• Maintain regular and reliable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager