Retail Manager - Operations
About The Position
The Retail Manager (Operations) supervises one or more Sales Departments, such as customer service, cashier, and freight/receiving. The role oversees merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities. The manager supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for customers. The position also opens and closes the store and assumes Manager on Duty responsibilities. The role executes company sales plans, meets or exceeds financial plans, maintains corporate planograms, and provides a legendary customer experience by assessing customer needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up. Supervisory duties include staffing, interviewing and selection, training, performance evaluations, scheduling, coaching, motivation, and resolving customer and associate issues. The manager performs these responsibilities in accordance with company policies and applicable laws. The position exercises independent judgment within general company policies and procedures, analyzes problems and needs, adapts broad guidelines to achieve desired results, and makes recommendations affecting policies, procedures, and practices. Physical activities include regular computer work, walking, and standing; occasional sitting, lifting up to 50 pounds, using ladders or stairs, operating machinery, power tools, motor vehicles or heavy equipment, and working in varied temperatures, outdoor elements, noisy environments, or hazardous conditions. Travel is not required.
Requirements
- At least 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information.
- Ability to read and analyze reports and write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations to groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Demonstrated use of a team concept of management.
Responsibilities
- Supervise one or more Sales Departments, including customer service, cashier, and freight/receiving.
- Oversee merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities.
- Promote world-class customer service and a pleasant, productive shopping experience for customers.
- Meet or exceed company financial plans and execute company sales plans.
- Open and close the store and perform Manager on Duty responsibilities.
- Maintain planograms established by the Corporate Office.
- Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; coach and motivate associates.
- Resolve customer and associate issues.
- Carry out supervisory responsibilities, including hiring and training, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
- Assist customers with buying decisions by identifying and evaluating needs and making product recommendations.
- Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
- Analyze problems, perform needs assessments, adapt guidelines to achieve desired results, and make recommendations affecting policies, procedures, and practices.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
