Retail - Assistant Operations Manager

SSA Group, LLC•Pittsburgh, PA

11d

About The Position

The Assistant Retail Operations Manager oversees multiple gift shop and gift kiosk/cart locations, supporting the Retail Operations Manager and store leadership in daily retail operations. The role leads and develops employees, supports recruitment and onboarding, manages performance, and delivers training and coaching. It helps maintain safe, clean, organized shops and displays; ensures guest service, company policies, merchandise presentation standards, inventory control, and cash-handling procedures are followed; and troubleshoots point-of-sale functionality. The position monitors sales, inventory, and controllable costs; reports sales through an internal ledger; forecasts sales; supports payroll and budget management; and identifies opportunities to improve sales and meet department goals. It also promotes an inclusive and supportive workplace, contributes to sustainability and conservation efforts, and supports community engagement. The work may require varied hours and days, including nights, weekends, and holidays, as operational needs require.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
Proven leadership skills and understanding of team building and development while fostering partnerships.
Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
Financial management, merchandising, analytical, and planning skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed; ability to perform the role’s other functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must be at least 18 years old.
All education backgrounds are eligible.

Nice To Haves

Two to three years of retail management experience preferred.
Visual merchandising experience is necessary.

Responsibilities

Lead and motivate staff to exceed customer and client expectations.
Recruit and hire talent; integrate new team members; supervise assigned personnel; evaluate performance; develop and coach employees; issue documentation; and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Manage operations in accordance with applicable local, state, and federal laws.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate understanding of company policies and procedures.
Perform SSA EXTRA Guest Service steps to create memorable experiences for guests and clients.
Support store leadership with inventory control programs.
Ensure company merchandise presentation standards are met to maximize sales.
Report daily, weekly, and monthly sales through an internal ledger and complete daily department functions.
Ensure the right products are available and communicate inventory opportunities to the Retail Operations Manager and Buyer.
Ensure cash-handling procedures are followed and troubleshoot and maintain point-of-sale functionality.
Oversee cleanliness of shops and displays.
Conduct a daily One-Minute Meeting with the team.
Forecast daily and weekly sales and maintain sales analyses related to controllable costs for department and unit management.
Support payroll and controllable-profit management within established budgets; manage department payroll expectations through strategic scheduling and coverage.
Analyze sales and inventory to maximize opportunities, identify new ways to generate sales, and achieve goals.
Set an example in achieving sales, promotion, per-capita, and controllable-budget targets.
Promote an inclusive and supportive approach within the unit and brand team, and help remove barriers to team members’ growth and opportunity.
Model sustainability and conservation practices, apply relevant efforts in business operations, and provide staff opportunities to learn about them.
Support community efforts through hiring, engagement activities, and opportunities to give back.
Perform other tasks as necessary.

Benefits

Paid time off plan of up to 144 hours based on tenure.
Medical, dental, vision, and life insurance, plus other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of SSA-paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partnership college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.
Overtime pay eligibility.