Assistant Retail Operations Manager

SSA Group•Boca Raton, FL

About The Position

The Assistant Retail Operations Manager oversees multiple gift shop and gift kiosk/cart locations and supports the General Manager and store leadership in daily retail operations. The role leads and develops staff, supports customer and client service, manages merchandising and inventory practices, monitors sales and costs, and helps maintain compliance with company policies and applicable laws. It also supports sustainability, inclusion, and community engagement efforts across the unit. This is a full-time, non-exempt position eligible for overtime pay. The role requires varied hours and days, including nights, weekends, and holidays as needed, as well as the ability to stand for extended periods and lift or move boxes weighing up to 35 pounds.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
Proven leadership skills and understanding of team building, staff development, and partnership building.
Exceptional problem-solving and decision-making skills, with strong organization.
Financial management, merchandising, analytical, and planning skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and lift, move, and handle boxes weighing up to 35 pounds as needed.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must be at least 18 years old.
All education backgrounds are eligible.

Nice To Haves

Two to three years of retail management experience preferred.

Responsibilities

Provide dynamic leadership and motivate staff to exceed customer and client expectations.
Recruit and hire employees, integrate new team members, supervise assigned personnel, evaluate performance, develop and coach staff, issue documentation, and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Remain knowledgeable of and manage operations in accordance with applicable local, state, and federal laws.
Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
Deliver SSA EXTRA Guest Service to create a memorable experience for guests and clients.
Support store leadership with inventory control programs.
Ensure company merchandise presentation standards are met to maximize sales.
Report daily, weekly, and monthly sales through the internal Ledger and complete daily department functions.
Maximize sales by ensuring appropriate product availability and communicating inventory opportunities to the Retail Operations Manager and Buyer.
Ensure cash-handling procedures are followed and troubleshoot and maintain point-of-sale functionality.
Oversee the cleanliness of shops and displays.
Conduct a daily One-Minute Meeting with the team.
Forecast daily and weekly sales and maintain sales analyses addressing controllable costs for department and unit management.
Support payroll and controllable profit management within established budgets; meet payroll budget expectations through strategic scheduling and coverage planning.
Analyze sales and inventory, identify sales opportunities, and develop ways to achieve goals.
Set an example in achieving sales, promotion, per-capita, and controllable-budget goals.
Promote an inclusive and supportive approach within the unit and brand team, remove barriers, and empower growth and opportunity for team members.
Support company and client sustainability and conservation guidelines, apply relevant practices, and teach unit staff as appropriate.
Support community engagement through hiring efforts, engagement activities, and opportunities to give back.
Perform other tasks as necessary.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partner college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.
Overtime pay eligibility.