Assistant Retail Operations Manager

SSA Group, LLC•Boca Raton, FL

9d•$19 - $21

About The Position

SSA Group is seeking an Assistant Retail Operations Manager to support retail operations at the Gumbo Limbo Nature Center in Boca Raton. The role oversees multiple gift shop and gift kiosk/cart locations and supports the transition of retail operations. The manager helps lead teams, deliver memorable guest experiences, maximize sales, maintain inventory and merchandising standards, and manage daily operations and financial performance. The position works with store leadership, the Retail Operations Manager, the Buyer, the General Manager, clients, and headquarters personnel. It also supports inclusive team practices, sustainability and conservation efforts, and community engagement. This is a full-time, non-exempt role eligible for overtime.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, management, buyers, and headquarters personnel.
Proven leadership skills and an understanding of team building, team development, and partnership building.
Exceptional problem-solving and decision-making skills and the ability to stay organized.
Financial management, merchandising, analytical, and planning skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
At least 18 years of age.
Visual merchandising experience.

Nice To Haves

Two to three years of retail management experience is preferred.

Responsibilities

Lead and motivate staff to exceed customer and client expectations.
Recruit and hire team members, integrate new hires, supervise personnel, evaluate performance, develop and coach employees, issue documentation, and manage employee exits.
Develop training programs to train, motivate, and mentor employees.
Ensure operations comply with applicable local, state, and federal laws.
Maintain a clean, safe, and organized work environment and oversee cleanliness of shops and displays.
Uphold and demonstrate understanding of company policies and procedures.
Deliver SSA EXTRA Guest Service to provide memorable experiences for guests and clients.
Support store leadership in inventory control programs.
Ensure company merchandise presentation standards are met to maximize sales.
Report daily, weekly, and monthly sales through the internal Ledger and complete daily department functions.
Ensure appropriate products are available and communicate inventory opportunities to the Retail Operations Manager and Buyer.
Ensure cash-handling procedures are followed and troubleshoot and maintain point-of-sale functionality.
Conduct a daily One-Minute Meeting with the team.
Forecast daily and weekly sales and maintain sales analyses relating to controllable costs.
Support payroll and controllable-profit management within established budgets, including strategic scheduling and coverage planning.
Analyze sales and inventory, identify opportunities to generate sales, and work toward sales, promotional, per-capita, and controllable-budget goals.
Promote an inclusive and supportive approach within the unit and brand team, remove barriers, and empower team members’ growth and opportunity.
Support company and client sustainability and conservation guidelines and help educate unit staff about these efforts.
Support community efforts through hiring, engagement activities, and opportunities to give back.
Perform other tasks as necessary.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partner college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.