Manager, Operations

AdaptHealth•Greenville, SC

13d

About The Position

The Manager of Operations oversees operations within a branch, providing leadership, guidance, and coordination to ensure medical equipment, supplies, and services are delivered accurately and on time to patients’ homes. The role works with company leadership, health systems, hospice partners, and community referral sources to improve patient services and may serve as the site leader when on-site leadership is absent. The manager oversees branch functions including delivery, warehouse, logistics, and respiratory staff, with appropriate clinical supervisory support as required. The role ensures operations comply with applicable government regulations, professional standards, and company requirements; manages logistics, delivery performance, and inventory; addresses service concerns; and works with regional and department leaders to improve patient experience, safety, and operational results. The manager also supports training, problem resolution, and certain equipment maintenance and patient assessment activities during scheduled visits.

Requirements

Associate degree from an accredited college required; bachelor’s degree preferred.
Five years of experience in HME leadership required.
Valid and unrestricted driver’s license in the state of residence.

Nice To Haves

Bachelor’s degree.
Relevant experience in health care, insurance customer services, claims, or billing.

Responsibilities

Comply with current government regulations and professional standards relating to patient care.
Maintain professional knowledge and competency through continuing education, professional programs, and review of relevant literature.
Oversee timely and efficient branch operations, including Delivery, Warehouse, Logistics, and Respiratory staff, with clinical supervisory support as required.
Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Direct the logistics team and communicate daily expectations so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
Promote cost-effective and timely delivery through appropriate delivery methods and delivery management.
Manage inventory in collaboration with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
Control branch inventory and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and respond appropriately.
Work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root cause analysis and problem resolution for operations issues, including customer service failures, and implement appropriate communications and improvement measures.
Maintain rapport with ordering physicians and referral sources, and communicate changes in patients’ conditions through visit reports and telephone communication.
Communicate consistently with regional and departmental leadership to review delivery resources and maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
Coordinate with others to ensure regular initial and ongoing training, including return demonstrations and accountability, as evidenced by operational and regulatory audit goals.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient or environmental assessments on home respiratory equipment during scheduled patient visits.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity theft protection and legal plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.