Manager, 3PL Warehouse Operations

Hudl•Chicago, IL

2d•Hybrid

About The Position

Hudl is hiring a Manager, 3PL Warehouse Operations to lead its global third-party logistics (3PL) warehousing network. The manager owns partner relationships, inventory data accuracy across sites, and the flow of equipment to athletes and coaches. The role also leads and develops direct reports. The position is based in Chicago, Illinois, and requires working on-site at the Chicago 3PL warehouse at least three days per week. The role requires approximately 10% travel.

Requirements

Bachelor’s degree in supply chain management, logistics, business, or a related field.
Seven or more years of experience in warehouse operations, 3PL management, or supply chain logistics.
Senior-level experience managing external 3PL or logistics service provider relationships.
Ability to build KPI scorecards and hold partners accountable to SLAs.
Experience managing and developing direct reports, including setting goals and providing feedback.
Familiarity with WMS and ERP platforms and EDI/API integrations.
Ability to use operational data to identify improvements and communicate findings clearly.
Based in Chicago, Illinois, and able to work on-site at the Chicago 3PL warehouse at least three days per week.
Willingness to travel approximately 10% of the year.

Nice To Haves

Experience managing a multi-site or multi-region 3PL network.
Familiarity with Lean, Six Sigma, or similar continuous improvement methods.
Experience negotiating contracts and managing logistics service agreements.
An MBA or other advanced degree in a related field.

Responsibilities

Serve as the main point of contact for global 3PL partners; lead operational reviews, resolve escalations, and onboard new partners from site setup through go-live.
Oversee receiving, storage, picking, packing, shipping, and returns across all sites.
Plan for peak season and validate 3PL invoices against contracted rates.
Track partner SLAs and KPIs, analyze performance data to identify root causes, and present results to Logistics leadership.
Lead quarterly business reviews with the Director of Global Logistics.
Own inventory accuracy through cycle counting and work with the Business Operations Process Technology team on OMS, ERP, and EDI/API connections that maintain inventory visibility.
Set goals for direct reports, provide regular feedback, and support their career growth.
Partner with inventory control, demand planning, transportation, compliance, and accounting to keep teams aligned.