General Manager – 3PL Warehouse & Operations

IRG Realty Advisors•Amarillo, TX

About The Position

The General Manager is responsible for operating the warehouse safely, efficiently, and profitably while delivering a high level of service to existing customers. The role oversees daily warehouse and third-party logistics (3PL) operations, employees, facility condition, safety, customer relationships, financial performance, and operational planning. The General Manager also contributes to business development by identifying prospects, following up on leads, developing local business relationships, conducting facility tours, assisting with pricing and proposals, and helping secure new warehousing and logistics business. The position manages warehouse employees and administrative staff, sets expectations for productivity, accuracy, safety, and customer service, and monitors capacity, staffing, equipment use, and operational efficiency. It maintains the facility and coordinates preventative maintenance and repairs, including work with vendors and contractors. The role serves as a primary customer contact, addresses service concerns, and looks for opportunities to expand services for current customers. The General Manager pursues new business for warehousing, storage, distribution, cross-docking, transloading, and other 3PL services. The position also monitors controllable expenses, ensures services are captured and billed appropriately, helps assess customer and facility profitability, and assists with budgeting and operational planning as requested.

Requirements

Previous management experience in warehousing, distribution, logistics, manufacturing, transportation, or a related environment is preferred.
Experience managing employees and daily operational activities.
Knowledge of warehouse receiving, shipping, inventory control, and material handling practices.
Ability to safely operate a forklift.
Strong leadership, organization, and problem-solving skills.
Comfort communicating directly with customers and prospective customers.
Willingness and ability to participate in sales and business development activities.
Ability to develop professional relationships and present company capabilities confidently to prospective customers.
Basic understanding of facility maintenance and vendor management.
Comfort using warehouse management systems, Microsoft Office, email, and other business software.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and follow-through.
Ability to make independent decisions and recognize when to involve executive management.

Nice To Haves

3PL or public warehousing experience.
Warehouse Management System (WMS) experience.
Inventory management and cycle-counting experience.
Customer account management experience.
Sales, lead generation, or business development experience.
Experience developing warehouse pricing or customer proposals.
OSHA and warehouse safety experience.
Experience managing facility maintenance, vendors, and contractors.

Responsibilities

Oversee daily warehouse and 3PL operations, including receiving, storage, inventory management, fulfillment, shipping, cross-docking, and other customer services.
Manage warehouse employees and administrative staff, setting expectations for productivity, accuracy, safety, and customer service.
Ensure customer inventory is handled and stored according to customer requirements and company procedures.
Monitor warehouse capacity, labor needs, equipment utilization, and operational efficiency; coordinate staffing and schedules based on volume and operational needs.
Identify opportunities to improve productivity, workflow, and profitability, and maintain proper operational documentation.
Maintain the condition and appearance of the warehouse, office, grounds, and surrounding property so the facility is clean, organized, professional, safe, secure, and customer-ready.
Coordinate preventative maintenance and repairs for the building, dock equipment, forklifts, refrigeration equipment, doors, lighting, security systems, and other facility equipment, engaging vendors and contractors when needed.
Identify facility issues and communicate larger capital or repair needs to executive management.
Promote a strong safety culture and ensure compliance with company safety policies and applicable OSHA requirements; conduct or coordinate safety meetings, training, inspections, and corrective actions.
Serve as a primary customer contact, communicating about operations, inventory, service needs, and upcoming business; resolve concerns and support customer retention.
Identify additional services for existing customers and participate in customer meetings, operational reviews, and facility tours.
Identify and pursue prospective customers for warehousing, storage, distribution, cross-docking, transloading, and other 3PL services.
Follow up on management-provided leads and independently identify local and regional sales opportunities through calls, emails, networking, and relationship-building.
Conduct facility tours for prospective customers and seek opportunities to fill available warehouse capacity.
Assist management with pricing, proposals, quotes, and service agreements; follow up with prospects through a decision or determination that the opportunity is not a fit.
Develop relationships with manufacturers, distributors, freight companies, brokers, transportation providers, and other potential sources of warehouse business.
Seek additional revenue from new and existing customers and communicate sales activity, prospects, and potential opportunities to executive management.
Understand facility financial performance and how operational decisions affect profitability.
Monitor labor, overtime, supplies, repairs, equipment, and other controllable expenses.
Review customer operations to ensure services are captured and billed, and work with management to evaluate pricing and profitability.
Identify ways to increase revenue while controlling operating costs; assist with annual budgeting and operational planning as requested.