General Manager – 3PL Warehouse & Operations

IRG Realty Advisors•Amarillo, TX

About The Position

The General Manager is responsible for ensuring the warehouse operates safely, efficiently, and profitably while providing a high level of service to existing customers. The role oversees daily warehouse and 3PL operations, employees, staffing, facility conditions, safety, customer accounts, financial performance, and operational planning. It also supports business development by identifying prospective customers, following up on leads, developing local business relationships, conducting facility tours, assisting with pricing and proposals, and helping secure new warehousing and logistics business.

Requirements

Previous management experience in warehousing, distribution, logistics, manufacturing, transportation, or a related environment is preferred.
Experience managing employees and daily operational activities.
Knowledge of warehouse receiving, shipping, inventory control, and material handling practices.
Ability to safely operate a forklift.
Strong leadership, organization, and problem-solving skills.
Comfort communicating directly with customers and prospective customers.
Willingness and ability to participate in sales and business development activities.
Ability to develop professional relationships and confidently present the company’s capabilities to potential customers.
Basic understanding of facility maintenance and vendor management.
Comfort using warehouse management systems, Microsoft Office, email, and other business software.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and follow-through.
Ability to make decisions independently while recognizing when to involve executive management.

Nice To Haves

3PL or public warehousing experience.
Warehouse Management System (WMS) experience.
Inventory management and cycle-counting experience.
Customer account management experience.
Sales, lead generation, or business development experience.
Experience developing warehouse pricing or customer proposals.
OSHA and warehouse safety experience.
Experience managing facility maintenance, vendors, and contractors.

Responsibilities

Oversee daily warehouse and 3PL operations, including receiving, storage, inventory management, order fulfillment, shipping, cross-docking, and other customer services.
Manage warehouse employees and administrative staff, setting expectations for productivity, accuracy, safety, and customer service.
Ensure customer inventory is handled and stored according to customer requirements and company procedures.
Monitor warehouse capacity, labor needs, equipment utilization, and operational efficiency; coordinate staffing and schedules according to customer volumes and operational needs.
Identify opportunities to improve productivity, workflow, and profitability, and ensure warehouse activity documentation is maintained.
Maintain the condition and appearance of the warehouse, office, grounds, and surrounding property so the facility is clean, organized, professional, safe, secure, and customer-ready.
Coordinate preventative maintenance and repairs for the building, dock equipment, forklifts, refrigeration equipment, doors, lighting, security systems, and other facility equipment, using contractors and vendors when needed.
Identify facility issues and communicate significant capital or repair needs to executive management.
Promote a strong safety culture and ensure employees follow company safety policies and applicable OSHA requirements; conduct or coordinate safety meetings, training, inspections, and corrective actions.
Serve as a primary customer contact, communicate regularly about customer operations, inventory, service needs, and upcoming business, address concerns, and support customer retention.
Identify additional services that can be offered to existing customers and participate in customer meetings, operational reviews, and facility tours.
Identify and pursue prospective customers for warehousing, storage, distribution, cross-docking, transloading, and other 3PL services.
Follow up on leads and independently identify local and regional sales opportunities; contact prospects, network, and develop relationships with prospective customers and local businesses.
Conduct facility tours for prospective customers and seek opportunities to fill unused warehouse capacity.
Assist management with customer pricing, proposals, quotes, and service agreements; follow up with prospects until opportunities are resolved.
Develop relationships with manufacturers, distributors, freight companies, brokers, transportation providers, and other potential sources of warehouse business.
Seek additional revenue opportunities with new and existing customers and communicate sales activity, prospects, and opportunities to executive management.
Understand facility financial performance and how operational decisions affect profitability.
Monitor labor, overtime, supplies, repairs, equipment, and other controllable expenses; review customer operations to ensure services are captured and billed properly.
Work with management to evaluate pricing and profitability for new and existing business, identify revenue opportunities while controlling costs, and assist with annual budgeting and operational planning as requested.