Manager, 3PL Warehouse Operations
About The Position
Hudl is hiring a Manager, 3PL Warehouse Operations to lead its global third-party logistics (3PL) warehousing network. The role owns partner relationships, inventory data accuracy across sites, and the flow of equipment to athletes and coaches. It also leads and develops direct reports. The position oversees warehouse operations across receiving, storage, picking, packing, shipping and returns; plans for peak season; validates invoices against contracted rates; and tracks partner service levels and performance. The manager works with the Director of Global Logistics and teams across inventory control, demand planning, transportation, compliance, accounting and business operations technology. The role is open to candidates based in Chicago, Illinois, and requires on-site work at Hudl’s Chicago 3PL warehouse at least three days per week. Travel is approximately 10% of the year.
Requirements
- Bachelor’s degree in supply chain management, logistics, business, or a related field.
- Seven or more years of experience in warehouse operations, 3PL management, or supply chain logistics.
- Experience managing external 3PL or logistics service provider relationships at a senior level.
- Ability to build KPI scorecards and hold partners accountable to SLAs.
- Experience managing and developing direct reports, including setting goals and giving feedback.
- Familiarity with WMS and ERP platforms and EDI/API integrations.
- Ability to use operational data to identify improvements and communicate them clearly.
Nice To Haves
- Experience managing a multi-site or multi-region 3PL network.
- Familiarity with Lean, Six Sigma, or similar continuous improvement methods.
- Experience negotiating contracts and managing logistics service agreements.
- An MBA or other advanced degree in a related field.
- Willingness to travel approximately 10% of the year.
Responsibilities
- Serve as the main point of contact for global 3PL partners, lead operational reviews, resolve escalations, and onboard new partners from site setup through go-live.
- Oversee receiving, storage, picking, packing, shipping, and returns across all warehouse sites.
- Plan for peak season and validate 3PL invoices against contracted rates.
- Track partner SLAs and KPIs, analyze performance data to identify root causes, and present results to Logistics leadership.
- Lead quarterly business reviews with the Director of Global Logistics.
- Own inventory accuracy through cycle counting and coordinate OMS, ERP, and EDI/API connections with the Business Operations Process Technology team.
- Set goals, provide regular feedback, and support the career growth of direct reports.
- Coordinate with inventory control, demand planning, transportation, compliance, and accounting to keep teams aligned.
Benefits
- Flexible vacation time and company-wide holidays.
- Paid sabbatical every five years.
- Professional development resources and opportunities.
- Medical plans for employees and families, including vision, dental, and fertility benefits.
- Employee Assistance Program (EAP) and Employee Resource Groups.
- 401(k) match of up to 4% of the employee’s contribution.
- Eligibility for a long-term incentive (LTI) award.
- Technology stack and hardware for work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
