Operations Manager for Plasma Center

Grifols•Calexico, CA

11d•Onsite

About The Position

The Operations Manager is a member of the plasma donor center leadership team and oversees day-to-day operational performance to support donor safety, regulatory compliance, production goals, quality standards, and center profitability. The role provides direct leadership to frontline staff and ensures center activities comply with company standards, standard operating procedures, and applicable regulations. It assists with operational management of the center and acts on behalf of the Center Manager when that person is absent, potentially managing the center alone for days at a time. This position manages employees in centers collecting over 50,000 liters. The Operations Manager works with the Center Manager and other staff to manage center efficiency, staffing, training, quality, budgets, production targets, donor recruitment and satisfaction, financial records, facility and equipment, plasma shipments, risk, vendors, and special projects. The role may require relocation and frequent driving to site locations, with occasional travel within the United States. Work is performed in an office and/or laboratory/manufacturing environment. The position involves exposure to biological fluids and potentially infectious organisms, electrical office equipment, extreme cold below 32 degrees, production chemicals, moving machinery and equipment, and high noise levels on the production floor. Personal protective equipment such as protective eyewear, garments, and gloves is required. The role frequently involves sitting for 6–8 hours per day, repetitive hand movements, and lifting or carrying objects up to 35 pounds.

Requirements

Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically, at least 3 years of related clinical or general business experience.
Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities.
Ability to understand and assess FDA regulations.
Ability to maintain adequate plasma collection levels and adhere to quality standards.
Ability to motivate staff to achieve established goals and standards.
May be required to relocate.
Ability to communicate complex information and ideas clearly and understand spoken information.
Ability to work independently with little guidance, plan work schedules to meet goals, interact with others, communicate sensitive information to diverse groups, and work with diverse groups to reach consensus.
Ability to apply abstract principles to solve complex conceptual issues.
Ability to use required personal protective equipment and perform the stated physical and workplace demands, including lifting and carrying objects up to 35 pounds.

Nice To Haves

Supervisory experience.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.
Education or experience in Science, Business, Nursing, Finance, or a related field.

Responsibilities

Take responsibility for all aspects of the donor center when the Center Manager is absent, including managing the center alone when needed.
Collaborate with Training and Quality staff to meet training and quality goals.
Coach and lead employees through effective feedback delivered through Operations Supervisors.
Monitor and evaluate center operations.
Work with the Center Manager to develop action plans that maximize efficiency, oversee implementation of improvements, and make critical decisions about modifying action plans.
Manage personnel functions, including hiring, work assignment and direction, development and training, discipline, termination, and personnel records.
Partner with the Center Manager on budget preparation and oversee the facility to achieve production targets and quality goals within the agreed cost structure.
Delegate to, monitor, and hold Operations Supervisors accountable for their performance.
Direct and supervise employees, including creating and managing work schedules.
Maintain the ability to perform all center tasks and fulfill production employee duties when occasionally needed.
Ensure employees keep the facility neat and clean and maintain equipment in good working order.
Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
Develop and implement donor recruitment advertising campaigns to improve production.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Build rapport with donors to support customer satisfaction and long-term donation.
Control center donor funds and ensure financial records are accurate and in order.
Keep the Center Manager informed of center irregularities and provide action plans to correct deficiencies.
Minimize center liability through ongoing risk management review; investigate unsafe situations and complaints and implement corrective actions.
Direct and monitor outside vendor performance.
Review and monitor special projects for accuracy and timely completion.
Work with the Center Manager to implement the donor center's mission in the community.