Senior Operations Supervisor for Plasma Center

Grifols•Amarillo, TX

12d•Onsite

About The Position

The Senior Operations Supervisor is a senior frontline leader responsible for the day-to-day operations of a plasma donor center. The role oversees donor floor activities, supervises staff, supports compliance with regulatory and quality standards, and serves as a lead resource during assigned shifts. The supervisor supports the Center Manager in achieving performance goals, maintaining donor satisfaction, and driving continuous improvement. The position is based at the Amarillo, Texas center and is eligible for a $5,000 sign-on bonus and relocation assistance of up to $7,500. The supervisor may act as the center leader in the Center Manager’s absence, as assigned, and must be able to perform any task within the plasma center, including production employee and donor-flow supervisor duties. The role coordinates staffing and work assignments, manages supplies, monitors donor flow and operational performance, and works with the Center Manager and Quality team to address operational concerns. It also supports staff onboarding and training, accurate documentation, facility and equipment upkeep, and a culture of safety, teamwork, and accountability. The position requires a high school diploma or GED; certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer; and CPR certification. Typically, six years of related experience performing phlebotomy, donor processing, and plasma processing duties is required, with demonstrated proficiency in handling difficult situations. Related experience, education, and/or competencies may be considered as an equivalent, depending on the assignment. Work is performed in a plasma center and involves potential exposure to biological fluids and infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F in plasma freezers. Required protective equipment may include protective eyewear, garments, gloves, and cold gear. Physical demands include standing for up to four to six hours per day, sitting one to two hours per day, bending and twisting the neck, frequent hand and foot movements, occasional squatting or crouching, and lifting up to 50 pounds. The role also requires hearing acuity, color discrimination, near and far vision, and the ability to communicate and understand spoken and written information. Flexible scheduling may be needed to meet business needs.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically, six years of related experience performing phlebotomy, donor processing, and plasma processing duties.
Demonstrated proficiency in handling difficult situations.
Exceptional customer service skills.
Proficiency in spoken and written English, with legible handwriting.
Ability to understand, explain, and follow standard operating procedures and protocols.
Ability to work flexible schedules to meet business needs.
Ability to perform in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
Ability to communicate information and ideas clearly and listen to and understand spoken information.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks in response to variable demands and changing conditions.
Ability to communicate sensitive information to diverse groups.
Physical ability to meet the stated occupational demands, including lifting up to 50 pounds.

Nice To Haves

Bilingual skills, where applicable.
Related experience, education, and/or competencies may be considered in place of stated requirements, depending on the area of assignment.

Responsibilities

Serve as acting leader in the absence of the Center Manager, as assigned.
Maintain the ability to perform any and all tasks within the plasma center, including production employee duties and donor-flow supervision.
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts.
Coordinate staffing, task assignments, break schedules, and coaching of team members.
Create employee schedules to accommodate donor cycles.
Determine and adjust inventory levels for goods and supplies needed to operate the donor center, and submit orders to vendors.
Keep the Center Manager informed of center irregularities and provide action plans to correct deficiencies and improve operations.
Support and execute daily operational plans to achieve donor throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and address delays or service issues proactively to support an exceptional donor experience.
Maintain familiarity with and comply with applicable state and federal regulations, FDA-approved standard operating procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and standards.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Under the Center Manager’s guidance, help maintain a neat and clean facility and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager.
Assist in controlling center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate actively with other service areas to support accurate documentation and quality.
Promote a culture of safety, teamwork, and accountability by leading by example.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager with other tasks necessary to pursue company objectives.