Senior Operations Supervisor for Plasma Center

GRIFOLS, S.A.•Amarillo, TX

1d•Onsite

About The Position

The Senior Operations Supervisor is a senior frontline leader responsible for the day-to-day operations of a plasma donor center. The role oversees donor floor activities and staff during assigned shifts, supports regulatory and quality compliance, and serves as a lead resource in carrying out operational priorities. The supervisor provides direct support to the Center Manager to advance center performance, donor satisfaction, and continuous improvement. The position is based at the plasma center in Amarillo, Texas. The role may act as the center’s leader in the Center Manager’s absence, as assigned, and must be able to perform tasks throughout the center, including production employee and donor-flow supervisor duties. It requires working flexibly to meet business needs in a highly regulated, high-volume medical operation where donor and employee safety and plasma quality are paramount.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically six years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Exceptional customer service skills.
Proficiency in spoken and written English and legible handwriting.
Ability to understand, explain, and follow SOPs and protocols.
Ability to work a flexible schedule to meet business needs.
Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
Ability to perform the physical and sensory demands described for the position, including standing and sitting for extended periods, frequent hand and foot movements, lifting up to 50 pounds, and working around biological fluids, laboratory equipment, and extreme cold while using required protective equipment.

Nice To Haves

Bilingual skills, where applicable.
Directly related experience, education, or competencies may be considered in place of stated requirements depending on the area of assignment.

Responsibilities

Serve as acting leader in the Center Manager’s absence when assigned, and remain able to perform tasks across the plasma center, including production duties and donor-flow supervision.
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts.
Coordinate staffing, assign tasks, schedule breaks, and coach team members.
Create employee schedules to accommodate donor cycles.
Monitor inventory levels, determine supply needs, and submit vendor orders.
Inform the Center Manager of center irregularities and provide action plans to address deficiencies.
Support and execute daily operational plans to meet donor-throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and address delays or service issues to support a positive donor experience.
Maintain familiarity with and compliance with applicable state and federal regulations, FDA-approved standard operating procedures, OSHA, CLIA, cGMP, and company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Help maintain a neat and clean facility and ensure equipment is kept in good working order.
Submit timely and accurate reports as required by the Center Manager.
Assist with control of center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate with other service areas to support accurate documentation and quality.
Promote safety, teamwork, and accountability by example, and report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager with other tasks necessary to meet company objectives.