Center Manager for Plasma Donation Center

GRIFOLS, S.A.•Casa Grande, AZ

21h•$68,000 - $102,000•Onsite

About The Position

The Center Manager acts as the general manager of a plasma collection center and has overall responsibility for its operation. Working under general occasional guidance and oversight from regional management, the manager oversees daily operations, quality control, staffing, and compliance with applicable policies and regulations. The role is accountable for operational performance, production and quality goals, employee management and development, budgeting, donor experience, and regulatory compliance. The Center Manager also works with the management team and corporate functions on strategic planning, annual budgets, process improvements, community outreach, risk management, and consistent achievement of production targets. The position may provide mentoring and regional oversight for selected facilities or projects, and may perform production employee tasks when needed.

Requirements

Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically, at least 3 years of related work experience in a clinical or general business environment.
Command of leadership, management, presentation, organizational, customer service, interpersonal communication, and computer skills.
Ability to understand, assess, and communicate FDA regulations.
Ability to balance competing priorities, maintain appropriate staffing and plasma collection levels, and adhere to quality standards.
Ability to control costs and manage a budget.
Ability to motivate staff to achieve established goals and standards.
Ability to develop positive relationships with donors and employees across different geographical locations.

Nice To Haves

Supervisory experience.
Prior management experience, preferably supervising 20 or more employees.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.
Developing command of and proficiency in at least one functional area, such as finance, IT, HR, or compliance.
Ability to relocate.

Responsibilities

Meet quarterly goals, labor-efficiency and cost-per-liter targets, staffing and hours standards, and quality KPI goals.
Create an organizational environment and value systems that support workforce morale and productivity.
Operate the center and manage employees and operations according to high standards of ethics and integrity.
Manage staff training and quality goals, implement operational changes, and maximize center efficiency.
Direct and manage employees, including hiring, work assignments, training and development, discipline, termination, and personnel records.
Monitor and evaluate operations, develop action plans, and oversee implementation of process improvements.
Manage headcount and staffing levels across production cycles, and provide timely projections to regional management for anticipated spikes.
Provide strategic direction and planning.
Mentor assigned team members, other center staff, and staff at other centers.
Through the Assistant Manager, oversee donor selection, plasma collection and shipment, and completion of records.
Ensure production employees are adequately trained and demonstrate tasks to company standards.
Maintain adequate inventory of supplies and oversee ordering as needed.
Ensure the facility is neat and clean and equipment is maintained in good working order.
Manage freezers, plasma shipments, and equipment failures; respond appropriately to all freezer alarms.
Submit accurate and timely reports as required.
Develop community relationships and support public relations and marketing campaigns to attract and retain donors.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Ensure donor selection, plasma collection, and manufacturing records meet applicable regulatory and production standards.
Work with the management team and Training and Quality staff to meet training and quality goals.
Build rapport with donors and support donor satisfaction and long-term donation.
Work with divisional and corporate management to prepare the annual budget and achieve production and quality targets within the agreed cost structure.
Control center donor funds and ensure financial records are accurate and orderly.
Identify regulatory deficiencies and implement immediate corrective action with the Center Quality Manager.
Minimize liability through risk-management reviews; investigate unsafe situations and complaints and institute corrective or preventive action.
Maintain the ability to perform all center tasks and fill in for production employees when needed.
Assume regional management oversight and mentoring duties for selected facilities or projects, or in the Regional Operations Manager's absence.
Perform other duties as required.