Center Manager for Plasma Donation Center

Grifols•Casa Grande, AZ

7d•Onsite

About The Position

The Center Manager acts as the general manager of a plasma collection center, with overall responsibility for its operation. The role manages daily operations, supervises operations and quality control, and ensures compliance with applicable policies and regulations. It works under general occasional guidance and general oversight from regional management. The Center Manager is responsible for meeting quarterly goals, labor efficiency and cost-per-liter targets, and quality KPIs. The role directs employees and personnel functions; develops staffing plans; supports training, morale, and productivity; and implements operational improvements. It also oversees donor selection, plasma collection, shipments, records, inventory, equipment, facility upkeep, freezer management, reporting, donor relations, community outreach, budgeting, financial records, risk management, and corrective actions. The position works with the management team and Training and Quality staff to meet operational and quality goals, and may assume regional oversight or perform production tasks when needed. The estimated annual pay scale for the Casa Grande, Arizona position is $68,000 to $102,000, with eligibility to participate in up to 30% of the company bonus pool. Grifols describes opportunities for professional growth and career progression and offers benefits including medical, dental, vision, paid time off, up to a 5% 401(k) match, and tuition reimbursement.

Requirements

Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically, at least 3 years of related work experience in a clinical or general business environment.
Command of leadership, management, presentation, organizational, customer service, interpersonal communication, and computer skills.
Ability to understand, assess, and communicate FDA regulations.
Ability to balance competing priorities, ensure appropriate staffing, maintain plasma collection levels, and adhere to quality standards.
Ability to control costs and maintain a budget.
Ability to motivate staff to achieve established goals and standards.
Ability to develop positive relationships with donors and employees across the center and company, including employees in different geographical locations.
Developing command of and proficiency in at least one functional area, such as finance, IT, HR, or compliance.

Nice To Haves

Supervisory experience.
Prior management experience, preferably supervising a group of 20 or more employees.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.
Ability to relocate.

Responsibilities

Meet quarterly goals, staffing and labor-efficiency standards, cost-per-liter targets, and quality KPI goals.
Create an organizational environment and value systems that support workforce morale and productivity.
Operate the center and manage employees and operations in accordance with high standards of ethics and integrity.
Manage staff training and quality goals, implement operational changes, and maximize center efficiency.
Direct and manage employees; monitor and evaluate operations; develop action plans and supervise process improvements.
Plan headcount and staffing across production fluctuations, and provide timely projections to regional management.
Direct personnel functions, including hiring, work assignment and direction, employee development and training, disciplinary actions, termination, and personnel-record maintenance.
Provide strategic direction and planning.
Mentor assigned team members, other center staff, and staff at other centers.
Through the Assistant Manager, oversee donor selection, plasma collection and shipment, and completion of records.
Ensure production employees are adequately trained and demonstrate tasks to meet company standards.
Maintain adequate inventories of goods and supplies and oversee ordering as needed.
Ensure the facility is clean and equipment is maintained in good working order.
Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
Submit accurate and timely daily or weekly reports, or reports as requested.
Develop community representation through public relations and marketing campaigns to attract and retain donors.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Ensure donor selection, plasma collection, and manufacturing records meet applicable regulatory requirements and production standards.
Work with the management team and Training and Quality staff to meet training and quality goals.
Build rapport with donors to support customer satisfaction and long-term donation.
Work with divisional and corporate management on the annual budget and manage the facility to achieve production and quality targets within the agreed cost structure.
Control center donor funds and maintain accurate, orderly financial records.
Identify regulatory deficiencies and work with the Center Quality Manager to implement immediate corrective action.
Minimize center liability through ongoing risk-management review; investigate unsafe situations and complaints and institute corrective or preventive action.
Maintain the ability to perform all tasks within the center and fill in for production employees when needed.
Assume regional management oversight and mentoring duties for selected facilities or projects, or in the Regional Operations Manager's absence.
Perform other duties as required.