Senior Operations Supervisor for Plasma Center

Grifols•San Diego, CA

1d•Onsite

About The Position

The Senior Operations Supervisor provides frontline leadership for the day-to-day operations of a plasma donor center. The role oversees donor-floor activities and staff during assigned shifts, supports compliance with regulatory and quality standards, and serves as a lead resource for operational priorities. The supervisor supports the Center Manager in achieving center performance, donor satisfaction, and continuous improvement goals, and may act as the center leader when the Center Manager is absent, as assigned. The position involves working in a plasma center and may include exposure to biological fluids and infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F in plasma freezers. Required personal protective equipment includes protective eyewear, garments, gloves, and cold gear. Work includes standing, sitting, bending, twisting, frequent hand and foot movements, occasional squatting or crouching, and lifting up to 50 pounds.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically six years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
Exceptional customer-service skills.
Proficiency in spoken and written English, including legible handwriting; bilingual skills where applicable.
Ability to understand, explain, and follow standard operating procedures and protocols.
Ability to work flexible schedules to meet business needs.
Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
Ability to communicate information and ideas clearly, listen to and understand spoken information, work independently and follow oral or written instructions, handle variable demands and changing conditions, and communicate sensitive information to diverse groups.
Ability to meet the stated occupational demands, including standing and sitting for extended periods, bending and twisting, frequent hand and foot movements, and lifting up to 50 pounds.

Responsibilities

Serve as acting leader in the absence of the Center Manager, as assigned.
Maintain the ability to perform tasks throughout the plasma center, including production employee duties and supervision of donor flow.
Oversee donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts.
Coordinate staffing, assign tasks, schedule breaks, and coach team members.
Create employee schedules to accommodate donor cycles.
Assess and adjust inventory levels of supplies and goods, and submit vendor orders.
Keep the Center Manager informed of center irregularities and provide action plans to address deficiencies.
Support and execute daily operational plans to meet donor-throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns.
Monitor donor flow and proactively address delays or service issues.
Maintain familiarity with and comply with applicable regulations, approved procedures, and company policies, including FDA, OSHA, CLIA, and cGMP requirements.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Help maintain a neat and clean facility and ensure equipment is kept in good working order.
Submit timely and accurate reports as required by the Center Manager.
Assist with control of center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate actively with other service areas to support accurate documentation and quality.
Promote safety, teamwork, and accountability, and report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager with other tasks needed to pursue company objectives.