Operations Manager for Plasma Center

GRIFOLS, S.A.•Calexico, CA

12d•$59,840 - $89,760•Onsite

About The Position

The Operations Manager is a key member of the donor center leadership team, responsible for overseeing day-to-day operational performance to ensure donor safety, regulatory compliance, and achievement of production goals. The role provides direct leadership to frontline staff across donor floor operations and ensures center activities align with company standards, standard operating procedures, and applicable regulatory requirements. The Operations Manager assists with operational management of a plasma collection center, ensuring compliance with applicable policies and regulations and supporting the center’s overall performance and profitability. When the Center Manager is absent, the Operations Manager assumes responsibility for the center and may manage it alone for days at a time. The role manages employees in centers with over 50,000 liters. The position is based in Calexico, California. Work is performed in an office and/or laboratory/manufacturing environment, with exposure to biological fluids, potentially infectious organisms, extreme cold, production chemicals, moving machinery, and high noise levels. Personal protective equipment such as protective eyewear, garments, and gloves is required. The role involves frequent sitting and driving to site locations, occasional walking and bending, lifting and carrying up to 35 pounds, and occasional travel within the United States. The Operations Manager works independently, plans work schedules to meet goals, and frequently interacts with diverse groups and handles sensitive information.

Requirements

Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
Typically 3 or more years of related experience in clinical or general business work.
Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities.
Ability to understand and assess FDA regulations.
Ability to maintain adequate plasma collection levels while adhering to quality standards.
Ability to motivate staff to achieve established goals and standards.
May be required to relocate.
Ability to work independently with little guidance, plan work schedules to meet goals, communicate complex information, listen and understand spoken information, interact with diverse groups, relate sensitive information, build consensus, and apply abstract principles to complex conceptual issues.
Ability to perform the physical and environmental demands of the role, including frequent sitting, repetitive hand movements, occasional walking and bending, lifting and carrying up to 35 pounds, driving to site locations, and working with required personal protective equipment in an office and/or laboratory/manufacturing environment.

Nice To Haves

Supervisory experience.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.

Responsibilities

Assume responsibility for all aspects of the donor center when the Center Manager is not present.
Collaborate with Training and Quality staff to ensure training and quality goals are met.
Coach and lead employees through effective feedback provided through the Operations Supervisor(s).
Monitor and evaluate operations; work with the Center Manager to develop action plans to maximize efficiency, supervise improvement implementation, and make critical decisions about action plan modifications.
Manage personnel functions, including hiring, assigning and directing work, employee development and training, disciplinary actions, termination, and personnel records.
Partner with the Center Manager in budget preparation and oversee the facility to achieve production targets and quality goals within the agreed cost structure.
Delegate to, monitor, and hold Operations Supervisors accountable for their performance.
Direct and supervise employees, including creating and managing work schedules.
Maintain the ability to perform all tasks within the center and fulfill production employee roles when occasional needs arise.
Ensure employees keep the facility neat and clean and equipment in good working order.
Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
Develop and implement active donor recruitment advertising campaigns to improve production levels.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Build rapport with donors to support customer satisfaction and long-term donation.
Control center donor funds and ensure financial records are accurate and orderly.
Keep the Center Manager informed of center irregularities and provide action plans to address deficiencies.
Minimize center liability through ongoing risk management review; investigate unsafe situations and complaints and develop and implement corrective actions.
Direct and monitor outside vendor performance.
Review and monitor special projects for accuracy and timely completion.
Work with the Center Manager to implement the donor center’s mission in the community.