Senior Operations Supervisor for Plasma Center

GRIFOLS, S.A.•San Diego, CA

2d•$28 - $41•Onsite

About The Position

The Senior Operations Supervisor is a senior frontline leader responsible for the day-to-day operations of a plasma donor center. The role oversees donor floor operations, supervises staff during assigned shifts, serves as a lead resource, and supports regulatory and quality compliance. The supervisor supports the Center Manager in achieving performance targets, maintaining donor satisfaction, and driving continuous improvement. The role coordinates staffing and work assignments, schedules employees around donor cycles, manages inventory and vendor orders, monitors donor flow, and supports timely resolution of operational concerns. It also contributes to staff onboarding and training, accurate documentation and reporting, equipment and facility upkeep, and a culture of safety, teamwork, and accountability. Work is performed in a plasma center and includes exposure to biological fluids, laboratory and office equipment, and extreme cold in plasma freezers.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically, 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Exceptional customer service skills.
Proficiency in spoken and written English, including legible handwriting.
Ability to understand, explain, and follow SOPs and protocols.
Ability to work flexible schedules to meet business needs.
Ability to perform in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.

Nice To Haves

Bilingual skills, where applicable.

Responsibilities

Serve as acting leader in the absence of the Center Manager when assigned, and be able to perform tasks throughout the plasma center, including production employee and donor-flow supervisor duties.
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts.
Coordinate staffing, assign tasks, schedule breaks, and coach team members.
Create employee schedules to accommodate donor cycles.
Assess and adjust inventory levels for operational goods and supplies, and submit vendor orders.
Inform the Center Manager of irregularities and provide action plans to address center deficiencies.
Support and execute daily operational plans to meet donor throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and address delays or service issues to support a positive donor experience.
Maintain familiarity with and comply with applicable regulations, approved procedures, and company requirements, including FDA, OSHA, CLIA, and cGMP requirements.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of required records.
Help maintain a neat and clean facility and keep equipment in good working order under the Center Manager's guidance.
Submit timely and accurate reports as required by the Center Manager.
Assist with control of center donor funds as directed by the Center Manager.
Participate in staff onboarding, training, and cross-training.
Communicate actively with other service areas to support accurate documentation and quality.
Promote safety, teamwork, and accountability by example, and report unsafe situations or conditions.
May be trained to repair plasma center equipment.
Assist the Center Manager with tasks necessary to pursue company objectives.