Center Manager for Plasma Donation Center

GRIFOLS, S.A.•AR-Conway, AR

2d•$61,200 - $91,800•Onsite

About The Position

The Center Manager acts as the general manager of a plasma collection center and is responsible for its overall operation. Under general occasional guidance and oversight from regional management, the manager oversees daily operations, employees, quality control, and compliance with applicable policies and regulations. The role is accountable for achieving production, staffing, cost, and quality goals while maintaining ethical and efficient operations. The Center Manager directs personnel functions, including hiring, work assignment, training, development, discipline, and termination; manages budgets, inventory, donor funds, facility upkeep, equipment, and plasma shipments; and works with regional, divisional, and corporate teams on planning and operational results. The manager maintains compliance with relevant state and federal regulations and standards, supports donor satisfaction and retention, and identifies and addresses quality, safety, and regulatory issues. The role may also provide mentoring and regional oversight for selected facilities or projects.

Requirements

Bachelor's degree or equivalent; preferably in Science, Business, Nursing, Finance, or a related field.
Typically at least 3 years of related work experience in a clinical or general business environment.
Command of leadership, management, presentation, organizational, customer service, interpersonal communication, and computer skills.
Ability to understand, assess, and communicate FDA regulations.
Ability to balance competing priorities, ensure proper staffing, maintain plasma collection levels, and adhere to quality standards.
Ability to control costs and maintain a budget.
Ability to motivate staff to achieve established goals and standards.
Ability to develop positive relationships with donors and employees across different geographic locations.
Developing command and proficiency in at least one functional area, such as finance, IT, HR, or compliance.

Nice To Haves

Supervisory experience.
Prior management experience, preferably supervising a group of 20 or more employees.
Experience in a medical and/or cGMP-regulated environment.
Experience with plasma or whole blood.
Ability to relocate.

Responsibilities

Meet quarterly goals, staffing and labor-efficiency standards, cost-per-liter targets, and quality KPI goals.
Create an organizational environment and values that support workforce morale and productivity.
Operate the center and manage employees to high standards of ethics and integrity.
Manage staff training, quality goals, operational changes, and center efficiency.
Direct employees and monitor and evaluate operations; develop and implement process-improvement plans.
Manage headcount and staffing through production fluctuations, and provide timely staffing projections to regional management.
Direct personnel functions, including hiring, work assignment, development, training, disciplinary action, termination, and personnel records.
Provide strategic direction and planning.
Mentor assigned team members, center staff, and staff at other centers.
Oversee donor selection, plasma collection, shipment, and completion of records through the Assistant Manager.
Ensure production employees are adequately trained and demonstrate tasks to company standards.
Maintain adequate inventory of supplies and oversee ordering as needed.
Ensure the facility is clean and equipment is maintained in good working order.
Oversee freezer management, plasma shipments, and equipment failures, and respond appropriately to freezer alarms.
Submit accurate and timely reports as required.
Develop community representation and support public relations and marketing campaigns to attract and retain donors.
Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
Ensure donor selection, plasma collection, and manufacturing records meet applicable regulatory and production standards.
Work with the management team, Training, and Quality staff to meet training and quality goals.
Build rapport with donors and support customer satisfaction and long-term donation.
Work with divisional and corporate management on annual budget preparation and manage the facility to meet production and quality targets within the agreed cost structure.
Control center donor funds and ensure financial records are accurate and in order.
Identify regulatory deficiencies and implement immediate corrective action with the Center Quality Manager.
Review risks, investigate unsafe situations and complaints, and implement corrective and preventive actions to minimize center liability.
Maintain the ability to perform center tasks and fill in for production employees when needed.
Assume regional management oversight and mentoring duties for select facilities or projects, or in the ROM's absence.
Perform other duties as required.