Front Office Night Audit
Columbus Hospitality Management • Wilmington, OH11d
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Columbus Hospitality Management•Wilmington, OH
About The Position
The Front Office Night Audit associate greets, registers, and assigns rooms to guests; provides room keys and important information; handles reservations and availability inquiries; and verifies credit card authorization or collects cash payments. The role answers and transfers telephone calls, reviews guest accounts and charges at checkout, stays informed about daily events and shows, and coordinates with housekeeping and maintenance to address guest concerns. The associate works to ensure guest satisfaction, completes daily checklists, balances the day’s credit card and cash paperwork, performs nightly audit procedures, and generates end-of-day reports. The role also maintains a clean and organized workspace and performs other duties as directed by management.
Requirements
- High school diploma or equivalent.
- Strong oral communication skills.
- Professional and courteous attitude.
- Strong computer skills.
- Ability to work in a fast-paced environment.
- Strong customer service skills.
- Ability to multitask.
- Flexible availability, including weekends.
- Ability to stand or walk for up to 8 hours per day.
- Ability to perform tasks involving standing for long periods, pushing, pulling, lifting, reaching, and grabbing.
Nice To Haves
- Previous hospitality or service industry experience is preferred, but not necessary.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide important information to guests.
- Make hotel reservations and check hotel availability.
- Verify credit card authorization or collect cash payments from guests.
- Answer the main telephone line and transfer calls to the appropriate departments or guest rooms.
- Review guest accounts and charges at checkout.
- Stay familiar with daily events and shows on site.
- Coordinate with housekeeping and maintenance regarding guest issues or concerns.
- Ensure complete guest satisfaction.
- Complete daily checklists.
- Balance credit card and cash paperwork for the entire day.
- Perform nightly audit procedures and generate end-of-day reports.
- Maintain a clean and organized workspace.
- Perform other duties as directed by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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