Night Audit Jobs

About The Position

Requirements

• Strong customer service experience preferably in an upscale hotel or resort environment.
• Computer literate, knowledge of Word and Excel
• Ability to clearly and pleasantly communicate both written and verbally in English
• Ability to perform basic mathematical computations..
• Ability to communicate in English with vendors, guests and staff, to their understanding.
• Ability to provide clear and pleasant telephone communication to all callers.
• Ability to focus on guests needs, remaining calm and courteous.
• Ability to resolve problem using good judgment.
• Ability to prioritize and organize work assignments and follow up.
• Ability to focus attention on details.
• Ability to maintain discretion and confidentiality of all guests and pertinent hotel information.
• Ability to work without direct supervision.
• Ability to work cohesively with other departments as part of a team.
• Must be able to handle many tasks at the same time and exhibit initiative to see project through completely.

Nice To Haves

• Ability to communicate in other languages.
• Previous experience in Hospitality.
• To demonstrate an outgoing personality
• Ability to work without direct supervision

Responsibilities

• Promote an excellent personal rapport with resort guests
• Provide a high degree of effective guest recognition
• Answer all phones promptly and handle all inquiries in a courteous and professional manner.
• Be available to assist guests with all requests in a timely manner
• Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience.
• Review billing daily
• To work closely with the Bellman Department to achieve flawless guest experience
• Co-ordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures
• Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations
• Follow up with Guest Services emails
• Issue and process Gift Cards as requested
• Maintain a positive and upbeat attitude approach throughout your scheduled shift.
• Be familiar with and operate the Springer Miller Systems computer in all operations such as check in, check out, billing procedures and reservations.
• Be knowledgeable regarding our rates and packages
• Perform Pre-arrival calls to all Leisure guests and groups as needed including transportation, dining, spa, tennis, fitness, activities and special occasions
• Organize and maintain a comprehensive program of updated materials of dining choices and appropriate activities for our clientele. Such material should be available at all times.
• Recommend, plan schedules, make reservations for guests and enter all itineraries in Concierge Assistant and SMS in order to be accessible by all Front Office Team
• Develop relationships with restaurants and activity owners to ensure exemplary service for our guests when we recommend their establishments
• Assist guests with Concierge inquiries and follow through
• Promote all services and activities offered at the resort such as F&B outlets, Spa, Fitness and Tennis.
• Be familiar with the resort surroundings and San Diego area
• Prepare all Welcome packets, Welcome notes, letters and itineraries daily for upcoming arrivals.
• Direct and follow up on all faxes, packages, letter, and messages
• Complete correspondence daily
• Ensure that Guest History and Profiles are kept up to date
• Report any problems to the manager on duty in a timely manner.
• Handle accurately cash out reports and balance your bank daily.
• Promote good inter-departmental relationships in order to assist in the daily co-ordination of services.
• Be aware of the Hotel’s 2-way radio system and follow the radio etiquette at all times.
• Maintain and balance personal bank daily
• Complete all daily tasks in a timely manner during each shift
• Facilitate flexible schedules as well as weekends and holidays
• Attend all meetings as requested
• Maintain complete knowledge and comply with all Hotel and departmental policies and procedures
• Follow safe job practices and maintain a neat and clean work environment.
• Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
• Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.