Night Audit Jobs

About The Position

Requirements

• Ability and Comfort in Working with Cloud Based Applications
• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be a MacGyver, and able to find solutions when issues arise.

Nice To Haves

• Knowledge of Google Suite products.
• Customer service background.
• College degree in hospitality, business administration or similar.

Responsibilities

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp’s policies.
• Collect and distributes messages for guests.
• Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamp’s services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Follow through and complete Supervisor’s checklist by end of shift.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
• Attend department meetings.
• Perform any other duties as requested by Supervisor.