Night Audit - ("Auditor/a de Turno Nocturno")

Azul Hospitality•Los Angeles, CA

2d•$29 - $29•Onsite

About The Position

The Night Audit is responsible for recording, processing, and analyzing the day's closing figures; completing required reports; and ensuring that credit transactions are balanced. The role also provides overnight front-desk service, including guest registration, checkout, cashiering, reservations, wake-up calls, and assistance with guest requests. The Night Audit serves as the Manager on Duty during nighttime hours, performs daily hotel audit procedures, balances and deposits receipts, prepares the front office for the morning shift, and documents overnight activity for hotel management. The position is part-time and located at H Hotel Homewood Suites Los Angeles Intl Airport in Los Angeles, California. It is a graveyard-shift role. The work is primarily indoors in a moderate, hotel-controlled environment. The employee must maintain a neat, clean, and well-groomed appearance according to Azul Hospitality standards and comply with hotel policies, safety and security procedures, attendance requirements, and scheduled training and meetings. Work schedules may vary to reflect hotel business needs.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer relations skills.
Detail-oriented with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to work effectively with internal and external customers, including those requiring patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven and able to work independently.
Strong issue-resolution ability, analytical skills, and attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Regular attendance and ability to work varying schedules according to hotel business needs, including scheduled training sessions and meetings.
Ability to stand and exert well-paced mobility for up to four hours; maneuver between simultaneous functions, work in limited spaces, and reach other hotel departments promptly.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and see; occasionally bend, stoop, squat, and stretch for cleaning tasks.
Ability to use fingers and wrists for picking, pinching, typing, and other substantial hand movements, and to operate office equipment as needed.
Ability to communicate continuously with staff, guests, and supervisors, and to use hearing and visual abilities to observe product quality and detect emergencies.

Nice To Haves

Experience in the hospitality industry.
Experience in a front desk or customer service role.
Accounting experience.

Responsibilities

Act as the Manager on Duty during nighttime hours.
Greet and welcome guests; complete guest registration and checkout procedures.
Accept guest payments at registration and checkout, maintain a house bank, cash checks, exchange currency, handle cash and credit transactions, balance the cash drawer, and make cash deposits with accurate daily receipt reports.
Acknowledge rewards members and returning guests; take and manage bookings, identify upselling opportunities, and inform guests about ways to improve their stay.
Handle guest inquiries and requests courteously and professionally, and answer questions about hotel policies, services, registration, shopping, dining, entertainment, and directions.
Perform daily hotel audit procedures and complete the Daily Report, Comp Reports for food and beverage and rooms, Pace Reports, and other assigned reports.
Balance cash receipts and work performed during the audit shift; prepare the front office for the morning shift and reset the day's business.
Maintain nightly reports for day hotel management about overnight activities and incidents.
Act as PBX operator during the audit shift; transmit and receive messages using telephone, fax, and switchboard equipment.
Make guest wake-up calls promptly and use guest names appropriately.
Assist or direct hotel guests and emergency personnel during emergencies.
Post room, food, liquor, and telephone charges by hand or machine.
Make restaurant, transportation, or entertainment reservations and assist with booking hotel reservations.
Review arrival reports and check special-request reservations to confirm room blocks, VIP identification, billing arrangements, deposits, and notifications to other departments.
Attend scheduled training, departmental meetings, and hotel meetings; stay informed about promotions, activities, arriving VIPs, groups and conferences, special requests, and shuttle schedules.
Follow safe work habits, privacy and security protocols, and departmental and company procedures; report maintenance problems, safety hazards, accidents, and injuries.
Maintain knowledge of the hotel, its services and facilities, and the city and its attractions.
Maintain lobby cleanliness and organization; assist with mail, packages, facsimiles, and guest items.
Assist with guest inquiries, follow company and safety and security policies, perform reasonable duties requested by supervisors, and carry out other duties assigned by a manager or supervisor.
Maintain regular attendance, comply with hotel rules and regulations, and meet Azul Hospitality grooming and uniform standards.