Night Audit ("Auditor/a de Turno Nocturno")

Azul Hospitality•Phoenix, AZ

7d•Onsite

About The Position

The Night Audit is responsible for recording, processing, and analyzing the day’s closing figures, completing required reports, and balancing the day’s credit transactions. The position also provides overnight front-desk service, including guest registration and checkout, cashiering, bookings, guest assistance, and wake-up calls. The Night Audit acts as the Manager on Duty during nighttime hours, prepares the front office for the morning shift, and documents overnight activities and incidents for hotel management. The role requires accurate handling of cash and credit transactions, completion of hotel audit and reporting procedures, and courteous, professional service to guests. The employee must follow hotel safety, security, and privacy procedures, maintain knowledge of hotel services and local attractions, and attend required training sessions and meetings. The position is primarily indoors in a temperature-controlled hotel environment. The posting lists the position as full-time/part-time and identifies the shift as graveyard.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Knowledge of complex mathematical calculations and computer programs.
Leadership capability and customer-relations skills.
Detail orientation and strong organizational and communication skills.
Basic computer skills and computational ability.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Ability to work independently and demonstrate issue-resolution and analytical skills with strong attention to detail.
Ability to perform the essential functions with or without reasonable accommodation.
Regular attendance and ability to work varying schedules based on hotel business needs; attendance at scheduled training and meetings is required.
Ability to stand and maintain mobility for up to four hours, maneuver between simultaneous activities and in limited spaces, and reach other hotel departments promptly.
Ability to lift up to 45 pounds as needed and push or pull carts and equipment weighing up to 250 pounds.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and see; occasional bending, stooping, squatting, and stretching for cleaning tasks.
Finger dexterity to operate computers, printers, a 10-key adding machine, multiline telephone, filing cabinets, fax machines, photocopiers, a dolly, and other office equipment; ability to perform fine movements with the wrists and hands.

Nice To Haves

Experience in the hospitality industry.
Experience in a front-desk or customer-service role.
Accounting experience.

Responsibilities

Act as the Manager on Duty during nighttime hours.
Greet arriving guests and perform guest registration and checkout procedures.
Accept guest payments, maintain a house bank, handle cash and credit transactions, cash checks, exchange currency, balance the cash drawer, and make cash deposits.
Acknowledge rewards members and returning guests; manage bookings, identify upselling opportunities, and assist guests with improving their stay.
Respond courteously and professionally to guest inquiries and requests, including questions about hotel policies, services, dining, shopping, entertainment, and directions.
Perform daily audit procedures and balance cash receipts and work performed during the audit shift.
Complete daily, comp, food and beverage, room, pace, and other assigned reports; maintain nightly reports on overnight activities and incidents for hotel management.
Prepare the front office for the morning shift and reset the day’s business.
Act as the PBX operator, transmit and receive messages, and ensure wake-up calls are made promptly using guest names.
Post room, food, liquor, telephone, and other charges by hand or machine.
Make restaurant, transportation, and entertainment reservations for guests, and assist with booking hotel reservations.
Review arrival reports and verify that special-request reservations have appropriate room assignments, VIP identification, billing arrangements, deposits, and department notifications.
Remain aware of promotions, daily activities, arriving VIPs, groups and conferences, special requests, and scheduled shuttles.
Assist or direct guests and emergency personnel in emergencies; follow privacy, security, safety, and company procedures.
Maintain lobby cleanliness and organization; assist with mail, packages, facsimiles, and guest items.
Report maintenance problems, safety hazards, accidents, or injuries; perform other duties as assigned by managers or supervisors.
Attend scheduled training sessions, departmental meetings, and hotel meetings.
Maintain a neat, clean, and well-groomed appearance in accordance with hotel standards.