Night Audit

Parable Hospitality • Marina del Rey, CA

9d • $20 - $22

About The Position

As a Night Auditor at Jamaica Bay Inn, a Tapestry Collection by Hilton, you will keep the hotel running smoothly during overnight hours by combining front desk guest service with nightly financial closing responsibilities. You will welcome late-night guests, handle arrivals and departures, respond to questions and concerns, and provide information about the hotel and surrounding area. You will process reservations, guest accounts, payments, cash and credit transactions, and complete the nightly audit and reconciliation of hotel revenue. You will also maintain front desk communications and records, help ensure a safe, clean, and welcoming environment, and support other departments as needed. Success means leaving guest accounts accurate, the audit balanced, and clear information for the morning team while providing warm, professional hospitality throughout the shift.

Requirements

• Knowledge of hotel front desk operations and procedures.
• Strong customer service and communication skills.
• Ability to work independently and make sound decisions during the overnight shift.
• Strong attention to detail and accuracy.
• Basic accounting and reconciliation skills.
• Comfort handling cash, credit transactions, and guest accounts.
• Basic computer, typing, and cash register skills.
• Ability to prioritize and stay organized in a fast-paced environment.
• Dependable and responsible, and comfortable working overnight hours.
• English-speaking.
• Ability to maintain a professional and welcoming presence with guests at all times.
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.

Nice To Haves

• 2+ years of hotel front desk experience preferred.

Responsibilities

• Provide friendly, professional guest service throughout the overnight shift.
• Welcome arriving guests and complete check-in and check-out procedures.
• Answer guest questions, address concerns, and provide information about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, accurately communicating rates and hotel information.
• Process guest accounts, charges, receipts, and other forms of payment accurately.
• Balance and control cash and credit transactions according to hotel procedures.
• Complete the nightly audit and ensure hotel revenues are balanced before closing the day.
• Review and reconcile financial activity, identifying and addressing discrepancies as needed.
• Operate the hotel phone system, assist with calls, and manage wake-up call requests.
• Process and distribute guest mail, messages, and other communications.
• Maintain accurate front desk logs and shift information for communication with the day team.
• Stay informed about hotel amenities, in-house activities, and local events to assist guests.
• Maintain a safe, secure, clean, and welcoming front desk environment.
• Work independently while communicating issues or seeking support when needed.
• Assist other departments and team members as needed to support overnight hotel operations.

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Vacation & Sick Leave
• Team Member Travel Program: Hotel & Dining discounts
• Hilton Team Member Rates
• Opportunities to connect, give back, and build community through team events & volunteering.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed