Night Audit

Horseshoe Bay Resort • Nashville, TN

3d • Onsite

About The Position

The Night Auditor is in charge of the hotel during the overnight shift, helping maintain the safety and security of guests and hotel property. The role includes checking in guests who arrive at night, responding to overnight guest requests, balancing accounts from the day shift, reconciling accounts, and closing the business day. The Night Auditor provides customer service while keeping front desk and accounting operations running smoothly.

The position uses the Hilton OnQ system to run night audit programs, make necessary corrections, close the business day, and ensure systems are updated for the next business day. It also involves preparing restaurant revenue data, running reports from front office and point-of-service systems, entering revenues and expenses, balancing accounts, maintaining files, and addressing computer problems during the shift.

Requirements

• High school diploma or equivalent.
• Two years of hospitality experience required.
• Ability to communicate in English.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively use a moderately complex computer system to access and accurately input information.
• Ability to communicate well with guests and address guest and employee concerns in a friendly, positive manner.
• Maintain a professional appearance and manner.
• Self-starting personality with an even disposition.
• Willingness to help coworkers and work as part of a team.
• Ability to comply with attendance rules and work regularly.

Nice To Haves

• One year of hotel experience is preferred.

Responsibilities

• Maintain the safety and security of hotel guests and property during the overnight shift.
• Check in guests arriving at night and assist guests with overnight requests.
• Balance accounts from the day shift, reconcile accounts, and close the business day.
• Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes or journals and breaking down revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
• Run audit reports and journals from the front office system, Point of Service, and computer.
• Make corrections and adjustments and handle computer problems that occur throughout the shift.
• Input revenue, expenses, and allowances into the front office system to generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
• Balance revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Benefits

• Participation in the company 401(k) program
• Team member travel privileges with Hilton and Crescent Hotel and Resorts Management
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
• Signing bonus

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED