Night Audit

La Quinta Mesa Superstition Springs • Mesa, AZ

1d • Onsite

About The Position

The Night Audit role is responsible for providing attentive, courteous, and efficient service to hotel guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The position supports front-desk operations by responding to guest inquiries, handling reservations and guest requests, following cash-handling and credit policies, maintaining records, and completing shift-closing tasks in accordance with hotel standards.

The role requires a warm and service-oriented demeanor, effective communication and problem-solving skills, the ability to multitask and prioritize, and a willingness to cross-train in other hotel areas. Employees must maintain regular attendance, attend required meetings and trainings, follow safety and operational standards, and perform other duties requested by management.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to maintain confidentiality of information.
• Ability to stand during the entire shift.
• Light work: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Flexible and long hours may sometimes be required.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Customer service experience preferred.

Responsibilities

• Greet and welcome guests at the Front Desk in accordance with hotel standards.
• Maintain proper operation of the PBX console, if applicable, and meet hotel standards.
• Answer guest inquiries about hotel services, facilities, operating hours, restaurants, transportation, entertainment, and other topics.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Review the Front Office log and Trace File daily.
• Follow cash-handling and credit policies.
• Know applicable rates, packages, promotions, in-house groups, and closed-out or restricted dates.
• Obtain required information when taking room reservations and follow the rate-quoting scenario.
• Maintain familiarity with hospitality terminology and emergency procedures, and assist as needed.
• Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with employees.
• Operate relevant aspects of the Front Desk computer system.
• Complete shift-checklist tasks and duties in a timely and efficient manner.
• Complete bucket checks, room-rate verification reports, and housekeeping reports.
• Balance and prepare individual paperwork for shift closing according to hotel standards.
• Maintain and market promotions and guest programs.
• Keep the work area clean.
• Assist guests with safe deposit boxes.
• Attend required hotel meetings and trainings.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Support productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as needed.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED