Night Audit

Homewood Suites by Hilton Pittsburgh-Southpointe•Canonsburg, PA

About The Position

The Night Audit role supports hotel overnight operations by running audit reports and journals from credit card and computer systems; entering revenue, expenses, and allowances to generate daily reports; balancing revenue and settlement accounts; maintaining files; and resetting systems for the next day. The associate makes corrections and adjustments, handles computer issues, checks reports and backup vouchers for completeness, distributes documentation to the appropriate departments, and reviews discrepancies in the Front Desk System. The role coordinates with the front desk closing process and may perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. The associate is also expected to communicate accurately and effectively, follow hotel and StepStone policies and applicable regulations, assist with statistical reports and presentations as needed, and attend required hotel meetings.

Requirements

Comprehensive knowledge of service standards, guest relations, and etiquette.
Comprehensive knowledge of applicable federal, state, and local health and safety regulations.
Comprehensive knowledge of English to communicate effectively with guests and associates.
Excellent mathematical and computer skills.
Ability to lift at least 20 pounds and pull at least 20 pounds.
Ability to push, bend, stoop, reach upward, and perform tasks requiring manual dexterity.
Ability to hear, write, and type.

Responsibilities

Run audit reports and journals from credit card and computer systems.
Input revenue, expenses, and allowances to generate required daily reports, including the Guest Ledger Summary and Daily Activities Summary.
Balance revenue and settlement accounts nightly, maintain files, and reset systems for the next day’s operations.
Make corrections and adjustments and handle computer issues that arise.
Ensure reports and backup vouchers are complete and properly filed.
Distribute copies of documentation and daily work reports to the proper departments.
Review and correct discrepancies in the Front Desk System.
Coordinate with front desk closing to support file maintenance and reset systems for the next day.
Communicate effectively with guests, vendors, and associates.
Adhere to applicable federal, state, and local safety and health standards, as well as hotel policies and procedures.
Assist with the design and preparation of statistical reports and presentations as needed.
Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
Report information accurately.
Attend required hotel meetings.