Night Audit

The Global Ambassador Hotel • Phoenix, AZ

1d

About The Position

The Night Audit role is responsible for overnight financial reconciliation and guest services at The Global Ambassador, a 141-room luxury hotel. The position ensures guest accounts and hotel records are accurate, audits daily transactions, posts charges and payments, and prepares reports for hotel management and other departments. During overnight hours, the role also supports Front Desk operations, responds to guest billing questions, monitors hotel access and security, and coordinates emergency responses according to protocol. The role requires professionalism, accuracy, organization, and the ability to work independently during night shifts.

Requirements

• Strong numerical and analytical skills with keen attention to detail.
• Ability to work independently and efficiently during night shifts.
• Proficiency with property management systems.
• Exceptional organization and communication skills.
• Highly detail-oriented and customer-service focused.
• Ability to multitask and work under pressure.
• Professional phone manner and a teamwork mentality.
• Proof of eligibility to work in the United States is required.

Nice To Haves

• At least 2 years of experience in Night Audit or Accounting within a luxury hospitality environment.
• Experience with Opera PMS.
• Knowledge of accounting principles and procedures.

Responsibilities

• Perform accurate and timely end-of-day financial reconciliation, ensuring guest accounts are balanced and aligned with hotel records.
• Verify and post guest charges, payments, and adjustments.
• Respond to guest inquiries about billing, charges, and folio details with clear explanations and exceptional service.
• Generate and distribute financial and operational reports to relevant departments, including hotel management.
• Audit daily transactions and identify and resolve discrepancies, errors, or potential issues.
• Assist the Front Desk with check-ins, check-outs, and guest requests during overnight hours.
• Monitor and control hotel access at night to help ensure guest and property security.
• Serve as a point of contact for emergencies, following protocol and coordinating the necessary response.
• Maintain accurate records of financial transactions and ensure compliance with accounting standards.
• Maintain a polished and professional appearance in accordance with luxury brand standards.

Benefits

• Comprehensive benefits, including medical, dental, vision, and more, for team members working 25 or more hours per week.
• Paid time off eligibility for team members working 32 or more hours per week.
• Overnight shift premium of $1 for the 11 PM–7 AM shift.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed