Night Audit

My Place Hotels•Grand Forks, ND

1d•$17 - $18•Onsite

About The Position

Join the guest service team at My Place Hotel-Grand Forks as a Night Auditor. This role provides overnight guest services, including managing reservations, check-ins, check-outs, guest inquiries, and charges for rooms, taxes, My Store purchases, and pet fees. The Night Auditor also completes audit and recordkeeping tasks, performs some cleaning and laundry duties, and helps maintain property safety and security. The role calls for a dependable, organized, customer-focused person with basic computer skills and knowledge of the local area.

Requirements

Positive, customer-focused attitude and a friendly, welcoming demeanor.
Proficiency in Microsoft Office and other basic computer applications.
Excellent written and verbal communication skills.
Ability to manage multiple tasks simultaneously and stay organized.
Dependability, professionalism, and consistency at work.
Attention to detail, particularly when handling financial records and guest information.

Nice To Haves

Strong knowledge of the local area, including restaurants, shopping, attractions, and churches.

Responsibilities

Provide a warm, welcoming experience for guests.
Handle reservations, check-ins, and check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
Respond to guest questions, concerns, and complaints using knowledge of the hotel, its amenities, and local attractions and services.
Complete the Night Audit Checklist and maintain cash logs, call logs, and required paperwork.
Update the Front Desk Log and review logs from the previous shift at the beginning of each shift.
Perform cleaning duties, including laundry, vacuuming, and dusting, and keep the front desk, lobby, and housekeeping areas tidy and stocked.
Follow safety and security protocols, inspect the property, ensure exterior doors are secure, and report potential hazards.
Take on additional responsibilities as needed and be on call for hotel requirements.