Night Audit ("Auditor/a de Turno Nocturno")

Azul Hospitality•Palm Springs, CA

6d•$19 - $21•Onsite

About The Position

The Night Audit position records, processes, and analyzes the day’s closing figures, completes required reports, and ensures that credit transactions balance. The role also supports guests throughout the night, including registration, checkout, cashiering, wake-up calls, reservations, and responses to guest inquiries. The Night Auditor acts as the Manager on Duty during nighttime hours, performs hotel audit procedures, prepares the front office for the morning shift, and maintains reports about overnight activity and incidents. The position is part-time at Hyatt Palm Springs in Palm Springs, California, with a graveyard shift and an hourly salary range of $19.00–$21.00. The work is primarily indoors in a temperature-controlled environment. The employee must maintain a neat, clean, and well-groomed appearance, attend required training and meetings, follow hotel policies and safety procedures, and may work varying schedules to meet hotel business needs.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, collect accurate information, and resolve conflicts.
Knowledge of basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Ability to work independently and show initiative.
Strong issue-resolution ability and analytical skills, with close attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to meet attendance standards, comply with hotel rules and regulations, and attend required training and meetings.
Ability to work varying schedules as business needs require.
Ability to stand and maintain mobility for up to four hours; maneuver between simultaneous tasks and move through limited spaces and hotel departments in a timely manner.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to grasp, write, stand, sit, walk, perform repetitive motions, bend, climb, listen, hear, and maintain visual acuity; ability to bend, stoop, squat, and stretch for occasional cleaning tasks.
Finger dexterity to operate office equipment and perform picking, pinching, typing, and substantial wrist and hand movements.
Ability to use office equipment such as computers, printers, 10-key adding machines, multi-line touch-tone phones, filing cabinets, fax machines, photocopiers, and dollies.
Communication, hearing, and visual abilities needed to interact with staff, guests, and supervisors and to observe product quality and detect signs of emergencies.

Nice To Haves

Hospitality industry experience.
Front desk or customer service experience.
Accounting experience.

Responsibilities

Act as the Manager on Duty during nighttime hours.
Greet and welcome arriving guests and perform guest registration and checkout procedures.
Accept guest payments at registration and checkout; handle cash and credit transactions, maintain a house bank, cash checks, exchange currency, balance the cash drawer, and make cash deposits.
Acknowledge rewards members and returning guests; manage bookings, assist with reservations, and identify opportunities to upsell or improve guests’ stays.
Respond courteously and professionally to guest inquiries and requests, and provide information about hotel policies, services, facilities, local attractions, dining, entertainment, shopping, and directions.
Perform daily hotel audit procedures and ensure the day’s credit transactions and audit-shift work balance.
Complete Daily Reports, Comp Reports for food and beverage and rooms, Pace Reports, and other assigned reports.
Review arrival reports and special-request reservations; verify room blocking, VIP identification, billing, deposits, and notifications to other departments.
Make timely wake-up calls using guest names and act as the PBX operator, transmitting and receiving messages by telephone, fax, and switchboard.
Post charges for rooms, food, liquor, and telephone services by hand or machine.
Make restaurant, transportation, and entertainment reservations for guests.
Prepare the front office for the morning shift and reset the day’s business.
Maintain nightly reports for daytime hotel management regarding overnight activities and incidents.
Assist or direct guests and emergency personnel in emergencies.
Maintain lobby cleanliness and organization; assist with mail, packages, facsimiles, and guest items.
Attend scheduled training sessions and departmental and hotel meetings; stay informed about promotions, activities, VIP arrivals, groups, conferences, special requests, and shuttles.
Follow privacy, security, company, departmental, and safety procedures; report maintenance issues, safety hazards, accidents, and injuries.
Perform other duties assigned by managers or supervisors and other reasonable duties requested by supervisors.