Night Audit ("Auditor/a de Turno Nocturno")

Azul Hospitality • Phoenix, AZ

7d • Onsite

About The Position

The Night Audit position records, processes, and analyzes the day’s closing figures, completes required reports, and ensures the day’s credit transactions balance. The role also supports guests with registration, checkout, cashiering, wake-up calls, reservations, and other front-desk needs. During nighttime hours, the employee acts as the manager on duty and prepares the front office for the morning shift. The position is with the pre-opening team for the dual-brand AC Hotel by Marriott and Element by Westin in Phoenix, Arizona.

Requirements

• High school diploma or equivalent required.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Good verbal, written, and electronic communication skills.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Excellent leadership capability and customer-relations skills.
• Detail-oriented, with strong organizational and communication skills.
• Basic computer skills and basic computational ability.
• Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy, and gather accurate information to resolve conflicts.
• Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
• Self-driven and able to work independently; strong issue-resolution and analytical skills with attention to detail.
• Ability to meet the physical demands of the role, including standing and moving for up to four hours, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds.
• Ability to perform the role’s required grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, visual tasks, and occasional cleaning-related bending, stooping, squatting, and stretching.
• Must maintain a neat, clean, and well-groomed appearance in accordance with property standards.
• Regular attendance is essential; schedules may vary with hotel business needs, and attendance at scheduled training and meetings is required.

Nice To Haves

• Experience in the hospitality industry preferred.
• Experience in a front desk or customer service role preferred.
• Accounting experience preferred.

Responsibilities

• Act as the manager on duty during nighttime hours.
• Welcome arriving guests and complete guest registration and checkout procedures.
• Accept payments at registration and checkout; handle cash and credit transactions, maintain a house bank, balance the cash drawer, and make deposits with accurate receipt reports.
• Cash checks and exchange currency for guests.
• Recognize rewards members and returning guests; manage bookings and identify upselling opportunities.
• Respond courteously and professionally to guest inquiries and requests, including questions about hotel services, policies, local attractions, dining, shopping, entertainment, and directions.
• Perform daily hotel audit procedures and balance all cash receipts and work completed during the audit shift.
• Complete daily, compensation, food and beverage, rooms, pace, and other assigned reports; maintain nightly reports for day management about overnight activities and incidents.
• Prepare the front office for the morning shift and reset the day’s business.
• Act as the PBX operator; send and receive messages using telephones, fax machines, and switchboards, and ensure wake-up calls are completed promptly using guest names.
• Assist or direct guests and emergency personnel during emergencies.
• Post room, food, liquor, telephone, and other charges by hand or machine.
• Make restaurant, transportation, and entertainment reservations; assist with guest reservations, mail, packages, facsimiles, and guest items.
• Review arrival reports and special-request reservations; verify room blocks, VIP identification, billing arrangements, deposits, and notifications to other departments.
• Attend scheduled training, departmental meetings, and hotel meetings; remain aware of promotions, activities, VIP arrivals, groups, conferences, special requests, and shuttles.
• Follow safe work practices and privacy, security, departmental, and company procedures; report maintenance problems, hazards, accidents, or injuries.
• Maintain lobby cleanliness and organization and keep current knowledge of hotel services, facilities, and the local area.
• Perform other reasonable duties assigned by managers or supervisors and assist with guest inquiries as needed.

Benefits

• Competitive compensation and performance-based rewards.
• Comprehensive employee benefits package designed to support well-being.
• Career growth and advancement opportunities.
• Collaborative and supportive team culture.
• People-first culture emphasizing trust, open communication, respect, honesty, and accountability.
• Opportunity to work with recognized hospitality brands.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED